Service Request Ticket

Service Request Information

CONTACT	Name	Morrison, Alexis	Date	Dec 01, 2023 04:49 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	morrisona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171068 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	CSLJRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSLJRP2	Location	SL GFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; ZoomText v10.1 from VISA2013003997 (transferred from 20130729); JAWS Pro 12; UPGRADE of Duxbury Braille Translation WIN v12.4 UCS2019008729 SEPT2019 NEW ORDER10715; Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; Camtasia 2024(remove before reimage)
	Wired NIC	54:BF:64:5D:26:D8

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	chreha21@wou.edu	88925

Entered by	Date	Memo
Charlee Hreha			Email Public
Entered by	Date	Memo
Charlee Hreha	Dec 04, 2023 09:08 AM	Task reassigned to Charlee Hreha.	Add Attachment
Charlee Hreha	Dec 04, 2023 09:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Charlee Hreha	Dec 04, 2023 09:08 AM	Brady and I responded to the request. They had already resolved the issue by unplugging and replugging in the keyboard. Closing the request.	Add Attachment
Kyla Aitaro	Dec 01, 2023 04:51 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kyla Aitaro	Dec 01, 2023 04:50 PM	device W#20171068 Location: APSC 401	Add Attachment
Kyla Aitaro	Dec 01, 2023 04:50 PM	**This is an email** I just realized that we have a TON of tests on Monday- can you please ask that someone comes over by 9am on Monday?	Add Attachment
Kyla Aitaro	Dec 01, 2023 04:49 PM	**This is an email** hey there! The keyboard at our testing center computer just stopped working, we tried a different keyboard but it didn't work either- can someone run over here to look at it?	Add Attachment