Service Request Ticket - # 81861

Service Request Information

CONTACT Name Fouts, Hillary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2023 08:50 AM
Department Phone 88366
Location Email foutsh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Monica Valencia Contact valenciam@wou.edu
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Dec 20, 2023 03:47 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Dec 20, 2023 03:47 PM 
Status changed from (2) Scheduled to (5) Completed
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Jack Martinis Dec 20, 2023 03:47 PM 
She brought her laptop back. Updated inventory on both pieces of equipment. Closing ticket.
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Jack Martinis Dec 20, 2023 02:11 PM 
Got her monitor, she is bringing her laptop back in a bit after she takes whatever off of it.
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Jack Martinis Dec 20, 2023 11:49 AM 
Picking up monitor and laptop at her office @ 2pm.
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Jack Martinis Dec 20, 2023 11:29 AM 
****This is an outgoing email****
Hi Hillary,

I need some additional information regarding service request #81861

Description: Pick up Monitor from Hillary W20190720 *2pm Dec 20st*

Does 2pm still work with you today to pick this equipment up?

-Jack Martinis, UCS Tech.
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Public
Monica Valencia Dec 18, 2023 10:22 AM 
****This is an email****

Would it be possible to change Hillary's return of computer related items on Wednesday the 20th around 2:00pm instead of Thursday?
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Charlee Hreha Dec 13, 2023 01:15 PM 
Status changed from (1) Pending to (2) Scheduled
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Monica Valencia Dec 04, 2023 08:50 AM 
****This is an email****
For the 20190720[Edit Inv] monitor how does 10am work on the 21st to pick that up? That is the time Hillary has on her calendar that she is returning the laptop
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Monica Valencia Dec 04, 2023 08:50 AM 
****This is an email****
Okay, here is the plan with Hillary's equipment:

    20190720[Edit Inv] - DELL Monitor will be returned on Dec. 21 (do you want Hillary to return this or will UCS pick it up?)
    20191102[Edit Inv] - Apple Laptop will be returned on Dec. 21 (do you want Hillary to return this or will UCS pick it up?)
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