Service Request Ticket - # 81862

Service Request Ticket - # 81862

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Service Request Information

CONTACT	Name	Plahn, Ambre	Date	Dec 04, 2023 08:52 AM
	Department	Special Projects	Phone	89763
	Location		Email	plahna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190709 (opens in a new window)	Bldg/Room	AD 206
	Service Tag	4DBN513	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4DBN513	Location	General Student Worker Station (Non-GFA)
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:82:07:0B

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Jack Martinis	Dec 13, 2023 12:07 PM	Task reassigned to Brady Parksion.	Add Attachment
Jack Martinis	Dec 13, 2023 12:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Dec 13, 2023 12:07 PM	Brady was able to complete and deliver this computer back to the AD building - closing ticket.	Add Attachment
Brady Parksion	Dec 04, 2023 03:05 PM	Currently reimaging on second imaging counter.	Add Attachment
Monica Valencia	Dec 04, 2023 08:53 AM	**This is an email** First, for the re-imaged Dell we will not need a loaner. I can drop this off next week if you would like?	Add Attachment
Monica Valencia	Dec 04, 2023 08:53 AM	**This is an Outgoing email** Thank you for providing me an update with all the equipment. I have updated the inventory for the student work stations. When we re-image the Dell desktop computer will you need a loaner?	Add Attachment
Monica Valencia	Dec 04, 2023 08:52 AM	**This is an email** 20190709 - DELL Computer will be re-imaged and returned to ADM 206 for general student worker station. We can bring this to UCS or you can pick it up anytime. Just let me know what works best for you. 20190719 - DELL Monitor will be reissued to GSR for our general student workstation and stay with the 20190709 DELL Computer above. It will be housed in ADM 206	Add Attachment
Monica Valencia	Dec 04, 2023 08:52 AM	**This is an Outgoing email** We will need to re-image the Dell 20190709 desktop and then we can return it to you to continue using it as the student workstation. Can you let me know what monitor(s) go with that work station so that I can update inventory accordingly?	Add Attachment
Monica Valencia	Dec 04, 2023 08:52 AM	**This is an email** We are trying to figure out the best/easiest/cheapest path to solve our slight dilemma. Hillary has not been using the Dell OptiPlex Desktop (20190709). We have been using that as a workstation for our student workers. We wanted to see about keeping this with the department to continue using it for our student worker. Is there any way we can have it reimaged but returned to us so we do not have to purchase a whole new computer?	Add Attachment