Service Request Ticket - # 81867

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2023 09:07 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210112[Edit Inv] (opens in a new window) Bldg/Room WUC 210F
Service Tag 2HDK1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. 2HDK1J3 Location Ben Barlow

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:04:C2:55


Wireless NIC F4:7B:09:43:EC:C5

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact chreha21@wou.edu 88925

Tracking

Entered by Date Memo
Charlee Hreha
Email

Public
Entered by Date Memo
Charlee Hreha Dec 11, 2023 10:09 AM 
Status changed from (1) Pending to (5) Completed
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Charlee Hreha Dec 11, 2023 10:09 AM 
Task reassigned to Charlee Hreha.
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Charlee Hreha Dec 11, 2023 10:09 AM 
Set-up complete. Already in inventory. Admin rights 
bestowed.
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Monica Valencia Dec 08, 2023 11:42 AM 
user account has been created. Username  barlowbd
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Laurie McCoy Dec 08, 2023 10:47 AM 
****This is an email****
Greetings,

I wanted to forward this as it is connected to 
service request 81867 that I have a 9am appt for 
in office 210F in Student Engagement in the WUC on 
Monday.

Thanks!

Chelsee
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Sam Sevugan Dec 06, 2023 02:52 PM 
****This is an email****
Hi Brady,

After chatting with UCS staff today, I'd like to 
request that a UCS tech come out on Monday 12-11-
23 at 9am to set up Ben's laptop, display port box 
and connect him to necessary printers and the 
Student Engagement I drive. His paperwork from HR 
looks to be finished today.

Please let me know if this will work. Thanks!

Chelsee
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Brady Parksion Dec 06, 2023 09:54 AM 
****This is an outgoing email****
Hi Chelsee,

I need some additional information regarding service request 
#81867

Description: User wants to make sure device is ready for new 
employee. Ben Barlow

I was wondering if there was any additional software you needed 
me to put on this computer. If not it is complete and ready when 
Ben starts. I can’t give Ben admin rights at this time because his 
HR paperwork is not complete. 

Thanks for your help,

-Brady

University Computing Solutions
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Public
Joanie Kinnaman Dec 05, 2023 01:42 PM 
Ben Barlow
Laptop 20210112[Edit Inv]
monitor 20200771[Edit Inv]
dock 20230190[Edit Inv]

marking 81887 as completed as this is the same 
task
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Brady Parksion Dec 04, 2023 03:03 PM 
Device is on Second imaging counter, currently re imaging
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Mary Dycus Dec 04, 2023 09:12 AM 
Device was dropped off this morning 12/4/23. I 
placed it in (#IN box #9).
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Mary Dycus Dec 04, 2023 09:07 AM 
-Updates 
-Clean as needed
- New employee starts Dec. 11th 
New employee information is unknown yet.
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