Task reassigned to Jack Martinis.

he said he got it and it has admin rights. closing ticket.

placing laptop in box #16

Status changed from (1) Pending to (6) Ready to Deliver

Done, without special software

Tried to fix the time issue. setting the time 
server would temporarily fix the time and then it 
would set back to october 30th.

Recommending re-imaging.

***THIS IS AN OUTGOING EMAIL***
Good morning Daniel,

I can go ahead and put in a service request for 
you. What is the WOU# of your device? And would 
you be able to drop into our office? This way our 
techs can better assist you with this. 

Best,
Mary 

***THIS IS AN OUTOGING EMAIL***
Hi Daniel,

According to our techs, that is the correct source 
address. It should be ntp.wou.edu so you shouldn't 
have to worry about it. The time change likely 
occured due to the shutdown but has been fully 
restored. Have a great rest of your day!

Best,
Sam

***THIS IS AN OUTOING EMAIL***
Daniel,

I see, thank you for clarifying. Is the address 
being used on your Macbook currently ntp.wou.edu? 
Does it allow you access to change that? If so, I 
can check in with our techs to see what the right 
address should be... but if you are unable to 
change it, I will need to create a service request 
ticket for that. 

Wanted to also clarify, the server being incorrect 
is not affecting your use of your device, correct? 

Let me know when you can!  

Best,
Sam

***THIS IS AN OUTGOING EMAIL***
Hi Daniel,

Does it give you an error that it requires admin 
access when you try to edit the time? I will go 
ahead and create a service request ticket for our 
team to troubleshoot the issue. What is the WOU# 
of your device? Do you only work remotely or do 
you drop by campus on occasion? 

Best,
Sam

***THIS IS AN OUTGOING EMAIL***
Good morning Daniel,

Are you currently on campus or off campus?

Best,
Mary