Service Request Ticket - # 81874

Service Request Ticket - # 81874

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Service Request Information

CONTACT	Name	Taylor, Paula	Date	Dec 04, 2023 02:00 PM
	Department		Phone	88303
	Location		Email	taylorp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190869 (opens in a new window)	Bldg/Room	WUC 203C
	Service Tag	4BX2T13	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4BX2T13	Location	Paula Taylor
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:97:DF:9A

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Feb 27, 2024 10:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Feb 27, 2024 10:28 AM	closing, see sr 81980	Add Attachment
Jack Martinis	Dec 14, 2023 02:57 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Jack Martinis	Dec 14, 2023 11:52 AM	**This is an outgoing email** Hi Paula, I need some additional information regarding service request #81874 Description: Adobe sign issue - scheduled 12/14/23 With the person I just assisted on a similar issue, his adobe sign would: get stuck trying to download the finalized document, and be stuck on 'creating a read-only copy of your file.' Another point that didn't work is upon requesting signatures, he was able to include any recipient, but after clicking on the location / where to send the file, it became stuck on uploading and wouldn't go anywhere. Are these similar issues to what you're experiencing? Or is the ability to use adobe sign not present on your acrobat. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Dec 13, 2023 01:40 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Dec 13, 2023 01:40 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jack Martinis	Dec 13, 2023 12:01 PM	**This is an outgoing email** Hi Paula, I need some additional information regarding service request #81874 Description: Adobe sign issue Is this still an ongoing issue? If so, I would recommend confirming that you are signed in with your WOU credentials and that your account is licensed / activated, and that the Adobe Sign app is completely up to date through the Creative Cloud launcher on your computer. Let me know if this didn't work, it seems we have another individual encountering difficulties with adobe sign as well. -Jack Martinis, UCS Tech.	Add Attachment Public
Mary Dycus	Dec 04, 2023 02:00 PM	**This is an email** I closed everything and restarted my computer. I was able to sign out and sign in to Adobe creative cloud. It made me sign in with my WOU credentials. It still won't let me do the e-signature.	Add Attachment
Mary Dycus	Dec 04, 2023 02:00 PM	**This is an email** On November 15 ASWOU renewed my Adobe and Microsoft license. Today I tried to send a document with Adobe sign and it is not working. I checked to make sure I was signed in to Adobe with and I am but is says:	Add Attachment