Status changed from (1) Pending to (5) Completed

went over yesterday and john took a look at it. John 
instructed Front Desk personnel to call UCS if 
computer freezes when ds control point is open.  

****This is an email****
Good Morning,

Last week, we were having some issues with the 
Information Desk computer in Student Engagement.  
I thought it was determined that it was due to the 
security cameras and we had Sophos uninstalled and 
reinstalled to try and alleviate the problem.  
However, this morning, my student worker is having 
a hard time getting a browser to load.  Zoom is 
working fine and the internet is connected.  
Eventually, chrome loaded and they were able to 
sign in to the portal but could you send someone 
over to take a look at why the browsers are 
loading so slowly and freezing from time to time?  
Thank you so much.  Have a good day.

Sarah

****This is an email****
The W# is 20181469. The freezing happens after a 
couple seconds of not being active or not being 
constantly used. I don't think it has to do with 
certain web browsers being open or applications, 
it seems to freeze because there's too many things 
going on at once. After the restart it will work 
fine, until I start to open all the stuff I need 
open, and then it'll load and then freeze. If I 
only open the main necessities and close things 
after I've checked them, it won't freeze. But 
after a few seconds of no activity it'll freeze 
again.

Contact Info: seoofc@mail.wou.edu