Service Request Ticket - # 81880

Service Request Information

CONTACT Name Knott, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2023 09:27 AM
Department Athletics /Training Phone 14093
Location Email knottm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20210380[Edit Inv] (opens in a new window) Bldg/Room HWC 122A
Service Tag Description Xerox B215 Multifunction Monochrome Laser Printer
Serial No. SHDQ949995 Location Training Office HWC 122

Model B215 Hostname ath-atc
Notes Ink/Toner Refill

Wired NIC 9C:93:4E:B0:36:F8

TECHS Submitted by Cadance Bunch Contact cabunch21@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Tony Benedetti White Jan 09, 2024 10:54 AM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Jan 09, 2024 10:54 AM 
Task reassigned to Monica Valencia.
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Tony Benedetti White Jan 09, 2024 10:54 AM 
Monica replaced the part and brought the printer 
back to them
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Monica Valencia Dec 13, 2023 04:13 PM 
Printer hinge being ordered to replace the broken one. Joanie is ordering it. Should be here by Dec.19th hopefully so that we can get the printer back to them before the term begins
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Tony Benedetti White Dec 13, 2023 09:44 AM 
picked up printer and Monica is working on it
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Tony Benedetti White Dec 05, 2023 04:35 PM 
****This is an email****
To fix the broken piece we will have to bring the 
printer back to UCS. This will take about a week. 
Is this something that we could schedule during 
winter break?
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Jack Martinis Dec 05, 2023 11:28 AM 
Doesn't say anything on old ticket about: part being broken and potentially needing replacement, nor that a tech came to look at it.
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Sam Sevugan Dec 05, 2023 10:59 AM 
****This is an email****
Sam,

There should be someone in the room from 10-4 
today, tomorrow and Friday. I am typically in at 
8-12pm tomorrow and Friday. I will also be around 
next week as well, most days from 9-12/1pm.
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Sam Sevugan Dec 05, 2023 10:51 AM 
Old ticket reference: SR 81162
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Cadance Bunch Dec 05, 2023 09:27 AM 
****This is an email****
When one the techs came by to fix the printer, a 
piece ended up breaking and the tech was looking 
into replacing it. I have found that I can't scan 
papers with this broken piece. Is there a way to 
have this repaired? Additionally, there is a 
software that I have been trying to install that 
we use but it says I am not an administrator and 
can't make changes. Is there a way to fix this?

Thank you!
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