swapped cables, didn't seem to be the fix - I downloaded the phaser 3260 software from xerox online, and that fixed all our issues. I showed her how to choose between her personal printer and the department printer. Closing ticket.

personal printer having problems: 20170666 .

extra monitor 20101507 .

Priority changed from (1) Highest Priority to (3) Priority.

Setup took awhile, I was able to hook up everything, including this old 2010 monitor that I need to get the WOU # of. Everything else worked, I had to have them enroll in DUO and get that all situated, have their account added to the DUO group, and then add the printers. Her personal printer in the room, a 2017 xerox 3260, was not wanting to print or pull up on the printer menu and I believe it may be faulty.

dock 20200346

scratch last input; laptop is 20211245

****This is an email****
I need a computer system pulled together for my new hire, Jennifer Birt, V00002858 who started today in the Financial Aid Office as our Administrative Program Assistant. 

Thank you,
Kella

needs pulled from the pool 
Dell laptop
Dell Monitor
Dell dock
she has second monitor already W20101507