Service Request Ticket

Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Dec 05, 2023 02:29 PM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200670 (opens in a new window)	Bldg/Room	BELL 231A
	Service Tag	4YYG6D3	Description	Dell Latitude 5410
	Serial No.	4YYG6D3	Location	Sharyne Ryals (Departmental laptop)
	CPU	10th Generation Intel Core 15-10310U
	OS	Windows 10 Enterprise 64bit	Software
	Wired NIC	38:14:28:14:26:CC
	Wireless NIC	B0:60:88:BF:C3:68

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Dec 08, 2023 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Dec 08, 2023 03:24 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Dec 08, 2023 03:24 PM	delivered	Add Attachment
Tony Benedetti White	Dec 08, 2023 02:44 PM	**This is an outgoing email** Hi Sharyne, We were just following up with you regarding a service request that we have for you. (#81892) Description: install start/stop software on T: Drive We have installed start/stop on your computer and it can be picked up anytime or if you would like us to deliver it to you on campus then you can let us know your availability and we can drop it off. Thanks, Tony Benedetti White	Add Attachment Public
Sam Sevugan	Dec 07, 2023 11:54 AM	Kimberly Jenson brought the laptop by, placing in the inbox. Came with bag and charger.	Add Attachment
Jack Martinis	Dec 07, 2023 09:51 AM	**This is an outgoing email** Hi Sharyne, I need some additional information regarding service request #81892 Description: install start/stop software on T: Drive Are you possibly able to bring your laptop into UCS today for me to install this? -Jack Martinis, UCS Tech.	Add Attachment Public