Service Request Ticket - # 81899

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2023 01:13 PM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20170683[Edit Inv] (opens in a new window) Bldg/Room AD 205B
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. D25W80HJJ1G9 Location Sue Monahan, Assoc. Provost Acad Effect./Professor

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;

Wired NIC 78:7B:8A:C7:A1:A7


Wireless NIC 24:F6:77:02:F9:90


Bluetooth NIC 24:F6:77:02:F9:91


TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public

Entered by Date Memo
Andrew Zhen Jan 24, 2024 10:35 AM
Task reassigned to Andrew Zhen.
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Andrew Zhen Jan 24, 2024 10:35 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Mary Dycus Jan 24, 2024 10:34 AM
Kristie came this morning 1/24/24 to pick up device. 
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Charlee Hreha Jan 12, 2024 10:50 AM
****This is an incoming email****

Hi Charlee,

Thank you for letting me know. I will most likely 
be stopping by next week to pick it up. 

Stay warm and safe this weekend! 

Kirstie Rudich
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Charlee Hreha Jan 12, 2024 10:46 AM
****This is an outgoing email****

Hi Kirstie,

I'm contacting you regarding the service request 
we have open for you (reimage WOU device #20170683[Edit Inv] 
(iMac) to be a multi-use computer for WOU:Salem 
Campus faculty). The iMac is reimaged and ready to 
be picked up! We are open until 5pm today then 
next week, Tuesday through Friday 8am to 5pm (we 
are closed for MLK Day).

Thanks,

~Charlee Hreha (UCS Support Tech)
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Jack Martinis Jan 09, 2024 12:28 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Jan 09, 2024 12:28 PM
iMac is ready to deliver / be picked up.
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Andrew Zhen Dec 18, 2023 01:49 PM
Task reassigned to UCS Tech.
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Andrew Zhen Dec 18, 2023 01:49 PM
Sophos installed // on box #28
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Andrew Zhen Dec 14, 2023 10:29 AM
Located on box #22
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Andrew Zhen Dec 14, 2023 10:23 AM
Task reassigned to John Rushing.
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Andrew Zhen Dec 14, 2023 10:23 AM
iMac image complete // still has old sophos unable 
to update
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Andrew Zhen Dec 13, 2023 12:32 PM
Re-imaging
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Laurie McCoy Dec 08, 2023 09:07 AM
Just the imac and the powercord were dropped off
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Laurie McCoy Dec 08, 2023 09:01 AM
She brought it in and it is in cubby #22
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Laurie McCoy Dec 08, 2023 09:00 AM
Status changed from (2) Scheduled to (1) Pending
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Jack Martinis Dec 06, 2023 03:50 PM
Status changed from (1) Pending to (2) Scheduled
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Kyla Aitaro Dec 06, 2023 01:17 PM
Kristie will be dropping off device W#20170683[Edit Inv] on 
Friday 12/08. 
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Kyla Aitaro Dec 06, 2023 01:14 PM
****This is an OUTGOING email****
Hi Kirstie, 

Our techs would be happy to assist in reimaging 
and having WOU device #20170683[Edit Inv] set up as a multi-
use computer for WOU: Salem faculty. I have 
checked with our inventory and it is assigned to 
Sue Monahan. Our policy requires that upon 
receiving the device we put in a 2-weeks hold on 
it before reimaging in case the assigned user 
might want to retrieve any files from it. If that 
is not the case, once you bring it over our techs 
can start working on it for you.

Best,
Kyla
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Kyla Aitaro Dec 06, 2023 01:13 PM
Contact Info: Kristie Rudich; 503-838-9740;salem@mail.wou.edu
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Public
Kyla Aitaro Dec 06, 2023 01:13 PM
****This is an email****
Hello there,

We are changing one of our office spaces to be 
multi-use for faculty that teach out here. That 
office (Room 111) currently has a Mac desktop 
(20170683) that we need help resetting so multiple 
faculty members can use it. This desktop was 
previously used by Sue Monahan if that helps with 
any record keeping. 

Please let us know if you need any other 
information.
Thank you.

- Kirstie Rudich
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