Service Request Ticket - # 81907

Service Request Information

CONTACT Name Addison, C. Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2023 11:15 AM
Department Facilities Services/ Custodial Services Phone 89527
Location Email addisonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190190[Edit Inv] (opens in a new window) Bldg/Room TODD 002A
Service Tag 3RRYNY2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 3RRYNY2 Location Shared Custodial Service Computer

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:53:98:6E

TECHS Submitted by Samantha Brubaker Contact brubakers@wou.edu 88323
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Dec 12, 2023 09:46 AM 
Task reassigned to Brady Parksion.
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Brady Parksion Dec 12, 2023 09:46 AM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Dec 12, 2023 09:45 AM 
Computer seemed to be working fine. Restarted and did not get a blue 
screen.
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Samantha Brubaker Dec 07, 2023 11:15 AM 
This computer is getting frequent blue screens of death. I observed it while trying to print a PDF shortly after startup. 

Mark Addison and the rest of the crew that use this shared system, work nights, so he won't be available to contact during the day. 

May need re-imaging or hardware checks.
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