Status changed from (2) Scheduled to (5) Completed

She said this was delivered, I think Charlee did it as the last comment was left by her.

Status changed from (6) Ready to Deliver to (2) Scheduled

****This is an outgoing email****
Hi Audrey,

I'm so sorry to hear that! I hope you stay safe and 
rest up!

We can definitely send someone over Tuesday before 
11am. Would 9am work for you?

Thanks,

~Charlee Hreha (UCS Support Tech)

****This is an outgoing email****
Hi Audrey,

I need some additional information regarding service 
request #81921

Description: set up 20230037 for Audrey Loudenback 
replacing GFA replacing W20170687 // On Hold Until 
1/15

Is there a time today that techs could stop by and 
setup your new computer for you? We have techs here 
today from 8am to 5pm.

Thanks,

~Charlee Hreha (UCS Support Tech)

Status changed from (1) Pending to (4) On Hold

placed ready to deliver equipment to the right of the new equipment shelf

****This is an outgoing email****
Hello Audrey,

No problem, we can schedule a time for the setup 
after the 15th of January.

For the setup, we need you to login to the Mac in 
order to have the computer setup a profile for 
you, as well as setup the printers you'll be using 
and permissions to the Mac.

I hope you have a great Holiday!

Best,
Andrew

****This is an outgoing email****
Hello Audrey,

Thanks for the reply!

Firstly, If that works for you, I can come over 
right now today to help you install the setup.

Lastly, the Mac that was ordered was a Macbook Pro 
M2 Pro. This includes a docking station, monitor, 
and the macbook itself.

If there are any inquiries about this be sure to 
let me know!

Best,
Andrew

****This is an email****
Hi Andrew.

I am in the office now. Not sure if you’re still 
around. Other than today, I’ll be out until 
January 15th. We could schedule it after that 
date. 

Thanks.

Audrey Ramirez-Loudenback

Status changed from (1) Pending to (6) Ready to Deliver

DOCK 20230049 
MONITOR 20230087 
LAPTOP 20230037