Service Request Ticket

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Service Request Information

CONTACT	Name	Sayers, Konnie	Date	Dec 08, 2023 11:45 AM
	Department	College of Education	Phone	88444
	Location		Email	sayersk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20200230 (opens in a new window)	Bldg/Room	RWEC 137
	Service Tag		Description	Apple 21.5-inch iMac with Retina 4K Display #Z148
	Serial No.	C02DJ0QY07F6	Location	Konnie Sayers
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	18:7E:B9:0A:2F:7B
	Wireless NIC	14:7D:DA:89:92:42
	Bluetooth NIC	14:7D:DA:4D:E1:C5

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Dec 11, 2023 11:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Dec 11, 2023 11:46 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Dec 11, 2023 11:46 AM	delivered.	Add Attachment
Tony Benedetti White	Dec 11, 2023 08:19 AM	WOW, you're fast. Yes, Monday I should be in the office (RWEC221) from: 8:45 - 11:45 12:30 - 3 4:30 - 5:30	Add Attachment
Tony Benedetti White	Dec 08, 2023 03:24 PM	**This is an outgoing email** Hi Konnie, We were just following up with you regarding a service request that we have for you. (#81922) Description: Active Ransomware I haven't quite finished reimaging and updating your computer yet, but it should be ready Monday morning, is there a good time Monday morning when we could drop it off? Thanks, Tony Benedetti White	Add Attachment Public
Tony Benedetti White	Dec 08, 2023 03:19 PM	reimaged, and running updates	Add Attachment
Sam Sevugan	Dec 08, 2023 01:22 PM	**This is an email** Hi Sam, I am here until 3 and then gone until 4:30 and then back in the office until 5:30. (I'm in RWEC221 even tho my address still hasn't been changed) Thanks so much, Konnie	Add Attachment
Laurie McCoy	Dec 08, 2023 11:45 AM	**This is an email** Hi Laurie, I'm now in RWEC221 (upstairs near the Dean's office) Thanks so much, Konnie	Add Attachment
Laurie McCoy	Dec 08, 2023 11:45 AM	**This is an email** Hi UCS Help desk rep, I received the attached message on my Mac 2020 0230. I shut down my computer and unplugged my internet. I then used a PC laptop to change my SSO password and write to you. Does my computer need to be scrubbed or did Sophos stop the ransomware so I'm ok with what I have done? Konnie --	Add Attachment SEd Copier23120811340.pdf