Service Request Ticket

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Service Request Information

CONTACT	Name	Crier, Kolis	Date	Dec 08, 2023 03:17 PM
	Department	University Computing Solutions	Phone	88066
	Location		Email	crierk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230243 (opens in a new window)	Bldg/Room	ITC 004
	Service Tag		Description	Apple MacBook Pro 16-inch: Apple M3 Max Chip with14-core CPU and 30-core GPU, 1TB SSD - Space Gray MRW33LL/A
	Serial No.	YR3W9DN2J6	Location	Kolis Crier (replacing W20180545)
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	60:3E:5F:68:45:38
	Bluetooth NIC	60:3E:5F:62:15:FF

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Sam Sevugan	Feb 26, 2024 02:02 PM	Hi Jack, It should be ready by this Friday. Sorry for the delay. -Kolis	Add Attachment
Jack Martinis	Feb 23, 2024 04:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Feb 23, 2024 04:44 PM	I'm just closing this ticket.	Add Attachment
Jack Martinis	Feb 20, 2024 12:25 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Feb 02, 2024 11:59 AM	**This is an outgoing email** Hi Kolis, Would your old desktop possibly be ready to be picked up? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jan 09, 2024 12:27 PM	**This is an outgoing email** Hi Kolis, I need some additional information regarding service request #81926 Description: needs to bring back w20180545 Am I able to come pick up your old work station yet? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Dec 19, 2023 09:34 AM	it's not done yet	Add Attachment
Jack Martinis	Dec 15, 2023 12:49 PM	**This is an outgoing email** Hi Kolis, I need some additional information regarding service request #81926 Is your old computer done transferring files to the new one? Am I able to pick your old one up? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Dec 13, 2023 09:20 AM	Task reassigned to UCS Tech.	Add Attachment
Andrew Zhen	Dec 12, 2023 11:28 AM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Andrew Zhen	Dec 12, 2023 11:28 AM	Waiting for old pc to transfer over	Add Attachment
Andrew Zhen	Dec 11, 2023 05:00 PM	Going back tomorrow to finish-up the set-up	Add Attachment
Andrew Zhen	Dec 11, 2023 02:00 PM	Reached out to him and we'll have it installed at a later date.	Add Attachment
Andrew Zhen	Dec 11, 2023 12:08 PM	Needs DUO	Add Attachment
Andrew Zhen	Dec 11, 2023 11:51 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Dec 11, 2023 11:51 AM	Imaged // ready to deliver	Add Attachment
Joanie Kinnaman	Dec 08, 2023 03:46 PM	inv# 2023-0383	Add Attachment
Joanie Kinnaman	Dec 08, 2023 03:21 PM	no case yet, asking Kolis his preferences.	Add Attachment
Joanie Kinnaman	Dec 08, 2023 03:17 PM	Laptop 20230243 Dock 20230050 Monitor 20230088	Add Attachment