Service Request Ticket - # 81930

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 11, 2023 08:33 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190919[Edit Inv] (opens in a new window) Bldg/Room APSC 102
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0VQ
Serial No. H12C6HUWJV3X Location APSC102 Midi Lab

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.15 (Catalina) Software Microsoft Office from XXXX2019009325;

Wired NIC 3C:CD:36:60:CA:24


Wireless NIC F8:FF:C2:56:90:4D


Bluetooth NIC F8:FF:C2:59:A4:5B

TECHS Submitted by Michael Volkmann Contact volkmannm@wou.edu 88188
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Tony Benedetti White Dec 11, 2023 03:29 PM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Dec 11, 2023 03:29 PM 
Task reassigned to Brady Parksion.
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Michael Volkmann Dec 11, 2023 12:59 PM 
Looks good from Sophos's end.
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Brady Parksion Dec 11, 2023 12:32 PM 
Reinstalled Sophos, It says it is connected and up 
to date.
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Michael Volkmann Dec 11, 2023 08:33 AM 
This apple iMac in APSC 102 lab keeps having real 
time protection disabled for long periods of time.

Sophos probably needs to be reinstalled on this 
lab computer.
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