Service Request Ticket - # 81940

Service Request Ticket - # 81940

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Service Request Information

CONTACT	Name	Erckenbrack, Letitia	Date	Dec 11, 2023 01:07 PM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170874 (opens in a new window)	Bldg/Room	SSC 211
	Service Tag		Description	Xerox VersaLink C400 Color Laser Printer #C400/DN
	Serial No.	7HB456359	Location
	Model	C400/DN	Hostname	aa-aalc
	Notes	Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages; NOT STUDENT TECH; NETWORKED IP ADDRESS:140.211.64.46	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:36:DE

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Dec 13, 2023 11:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Dec 13, 2023 11:19 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Dec 13, 2023 11:19 AM	aa-aalc printer was "paused" for some reason, but we were able to print to aa-aalc color. removed and re-added aa-aalc printer and it works.	Add Attachment
Tony Benedetti White	Dec 13, 2023 09:44 AM	**This is an incoming email** 11:00 will work great! Thanks,	Add Attachment
Tony Benedetti White	Dec 13, 2023 08:57 AM	I'm Tony with University Computing Solutions, I Just wanted to confirm your availability at 11am today to take a look at your issue printing? let me know if there is a better time for someone to come by or if 11 works for you!	Add Attachment
Mary Dycus	Dec 11, 2023 01:09 PM	She is available all day today. And she is available Wednesday 8am and 11am-1pm.	Add Attachment
Mary Dycus	Dec 11, 2023 01:08 PM	Letitia's Information: Letitia S. Erckenbrack, MS Retention Advisor/Student Success and Advising (SSA) Western Oregon University, Monmouth, OR 97351 (503) 838-8032 (ofc.) / (503) 507-5677 (cell) / 503) 838-8021(fax) / erckenbl@wou.edu Pronouns: She/Her/Her's	Add Attachment
Mary Dycus	Dec 11, 2023 01:07 PM	Letitia called this afternoon 12/11/2023. She stated that she is unable to print anything from the THREESISTERS printer in the Student Success and Advising Center. When she goes to print nothing happens there is also no error message or code that pops up on the printer or her device.	Add Attachment