Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Dec 11, 2023 01:19 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200881 (opens in a new window)	Bldg/Room	NPE 213
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4M5Q05N	Location	Jessica Peatross
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:15:8E:0B
	Bluetooth NIC	3C:06:30:1E:0A:1A

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Dec 13, 2023 01:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Dec 13, 2023 01:14 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Dec 13, 2023 01:09 PM	**This is an outgoing email** perfect! I'll close the service request.	Add Attachment
Tony Benedetti White	Dec 13, 2023 01:08 PM	**This is an incoming email** Printing is all cleared. Thank you!	Add Attachment
Tony Benedetti White	Dec 13, 2023 11:56 AM	**This is an outgoing email** We have a service request for you regarding an issue with printing. Are you still available today at 2 pm?	Add Attachment
Mary Dycus	Dec 11, 2023 01:21 PM	Available Tuesday after 1pm. Wednesday, Thursday, and Friday.	Add Attachment
Mary Dycus	Dec 11, 2023 01:20 PM	Jessica L. Peatross Head Women’s Basketball Coach Western Oregon University 345 Monmouth Ave N. Monmouth, OR 97361 Office: (503) 751-4083	Add Attachment
Mary Dycus	Dec 11, 2023 01:20 PM	Contact Info: Contact name: Jessica Peatross Email Address: peatrossj@mail.wou.edu	Add Attachment Public
Mary Dycus	Dec 11, 2023 01:19 PM	Jessica Peatross called this afternoon 12/11/2023.She is located in New PE. May need a new printer Driver for THREESISTERS printer.	Add Attachment