Service Request Ticket

Service Request Information

CONTACT	Name	Camacho, Bertha	Date	Dec 13, 2023 10:19 AM
	Department	The Research Institute	Phone	89335
	Location		Email	camachob@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210079 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	4W7Y1J3	Description	Dell Latitude 5420 (i5-10310U 4 Core, 6M cache, Base 1.7GHz, up to 4.4GHz, vPro
	Serial No.	4W7Y1J3	Location	Imaged 6-3-2025 on Loaner shelf
	CPU	10th Generation Intel Core 15-10310U
	OS	Unknown	Software
	Wireless NIC	A0:29:19:08:EE:B7
	Bluetooth NIC	60:E3:2B:BE:20:67

TECHS	Submitted by	Jack Martinis	Contact	rmartinis22@wou.edu	88925
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	May 29, 2024 03:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laurie McCoy	May 29, 2024 03:02 PM	Task reassigned to Laurie McCoy.	Add Attachment
Laurie McCoy	May 29, 2024 03:01 PM	Laptop is on reimaging shelf	Add Attachment
Jack Martinis	Feb 06, 2024 12:33 PM	cannot find laptop.	Add Attachment
Jack Martinis	Dec 13, 2023 10:22 AM	loaned 20210079, not one listed below!	Add Attachment
Jack Martinis	Dec 13, 2023 10:20 AM	added vpn and admin rights	Add Attachment
Jack Martinis	Dec 13, 2023 10:19 AM	Was Inventory updated: yes	Add Attachment Public
Jack Martinis	Dec 13, 2023 10:19 AM	Was this added to Loaners-n-Checkouts app: yes	Add Attachment Public
Jack Martinis	Dec 13, 2023 10:19 AM	Bertha Camacho loaned 20210097 while we try to fix the fan on her main laptop, 20200411.	Add Attachment