Service Request Ticket - # 81965

Service Request Ticket - # 81965

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Scott, Karen	Date	Dec 13, 2023 10:37 AM
	Department	Humanities Division	Phone	88906
	Location		Email	scottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200478 (opens in a new window)	Bldg/Room	BELL 315
	Service Tag	JP0PP73	Description	Dell Latitude 5400 - 4 Core,8MB Cache,1.9GHz
	Serial No.	JP0PP73	Location	Division Laptop
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:03:48:61
	Wireless NIC	3C:9C:0F:37:39:AD

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Dec 18, 2023 09:35 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Dec 18, 2023 09:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Dec 18, 2023 09:35 AM	We were able to get this figured out last time I was in - turns out, they were open on her laptop screen which was closed! We went over some windows settings of either turning the laptop screen off or keeping it open when it was on. Closing ticket.	Add Attachment
Jack Martinis	Dec 14, 2023 03:43 PM	**outgoing** Have you checked that excel is completely up to date? You are able to open up word / excel, and then in the bottom left is the account button, where you will find the update button for Microsoft apps. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Dec 14, 2023 03:42 PM	She said it's still happening,	Add Attachment
Jack Martinis	Dec 14, 2023 02:29 PM	**This is an outgoing email** Hi Karen, I need some additional information regarding service request #81965 Description: Issues with Excel on these two documents Were you ever able to get this resolved? -Jack Martinis, UCS Tech.	Add Attachment Public
Mary Dycus	Dec 13, 2023 10:44 AM	**This is an email** 20200478 Thanks. I’m on my way to campus now.	Add Attachment
Mary Dycus	Dec 13, 2023 10:44 AM	*THIS IS AN OUTGOING EMAIL* Karen, I have gone ahead and put in a Service Request ticket for you, SR #81965. Someone from our team will reach out to you if they need any additional information. Lastly, what is the WOU number for your device? Best, Mary	Add Attachment
Mary Dycus	Dec 13, 2023 10:43 AM	This user called tis morning 12/13/2023. We both worked together to troubleshoot somethings that I thought might work. Like restarting her device, redownloading the file, and closing the file completely and then reopening it as well as a couple of other things. However, nothing seemed to work for this user.	Add Attachment
Mary Dycus	Dec 13, 2023 10:37 AM	**This is an email** Hello UCS, I’m having issues with these two documents. Both came from Catalog & Scheduling yesterday. They have sent similar spreadsheets in the past, and no problem with those. I can open them from the email in protected view, but when I click Edit, they reduce down to my task bar, and I cannot get them up on my monitor anymore. I’ve put them on my desktop to try, and still the same. This is with the Dell laptop I have at my home office and will be going to campus shortly to try it there. Thank you. Karen Karen Scott Western Oregon University Administrative Program Assistant Humanities Division, Bellamy Hall 313 345 Monmouth Avenue N. Monmouth, OR 97361 503-838-8906	Add Attachment