Service Request Ticket

Service Request Information

CONTACT	Name	Valencia, Amy	Date	Dec 14, 2023 10:30 AM
	Department		Phone
	Location		Email	valenciaa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Copier	Edit WOU #	20211030 (opens in a new window)	Bldg/Room	WUC 210
	Service Tag		Description	Ricoh IM C6000 copier with stapling, home punch & fax
	Serial No.	3142R110105	Location	Student Engagement
	Model	IM C6000	Hostname	uc-tank
	Notes		Ink/Toner Refill
	Wired NIC	58:38:79:6C:EE:3E

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Dec 14, 2023 11:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Dec 14, 2023 11:39 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Dec 14, 2023 11:39 AM	went over with Monica and restarted the copier. Works good now.	Add Attachment
Sam Sevugan	Dec 14, 2023 10:43 AM	**This is an email** Thank you. It's printing from our computers just fine. The only issue we are having is when you go to the copier to try to scan something. The scan screen locks up and will not go any further.	Add Attachment
Sam Sevugan	Dec 14, 2023 10:43 AM	**This is an email** It is our Ricoh Copy machine. Located in the WUC at the info desk.	Add Attachment
Sam Sevugan	Dec 14, 2023 10:30 AM	**This is an email** Restarting did not work. Like I said everything works fine except for the scan function on the copier. What is an APA?	Add Attachment
Sam Sevugan	Dec 14, 2023 10:30 AM	**This is an email** Good morning, Our copy machine Tank is printing fine this morning but when I enter my code to scan things its not working. Do you have any suggestions? No errors or anything it just spins like it's trying to login but then it times out.	Add Attachment