Service Request Ticket - # 81978

Service Request Information

CONTACT Name DeVoe, Cinda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 14, 2023 10:36 AM
Department College of Liberal Arts and Sciences Phone 88206
Location Email devoec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230213[Edit Inv] (opens in a new window) Bldg/Room NS 104
Service Tag Description Dell Latitude 5540
Serial No. gwdr4y3 Location Renee Ray

CPU Unknown


OS Unknown Software

Wired NIC AC:D7:17:27:AA:B1


Wireless NIC BC:03:58:CC:04:B1

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Andrew Zhen Dec 20, 2023 09:11 AM 
Task reassigned to Brady Parksion.
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Andrew Zhen Dec 20, 2023 09:11 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Dec 19, 2023 01:35 PM 
****This is an email****
Yes, thank you.
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Andrew Zhen Dec 19, 2023 01:34 PM 
****This is an email****
Hello Cinda,

I checked with the tech availability and they can 
come over at 2:20 PM. Does that work for you?

Best,
Andrew
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Andrew Zhen Dec 19, 2023 01:34 PM 
****This is an email****
Thanks Andrew.
Will 2pm work for a meet up?  Our building is locked 
so I will get there ahead of time.
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Andrew Zhen Dec 19, 2023 01:33 PM 
****This is an outgoing email****
Hi Cinda,

I can have a tech out to install it in your office 
today, just specify the time and we will be there!

As for the dock we have a docking station provided 
with your setup so it wont be necessary for you to 
bring your own.

Cheers,
Andrew - UCS Tech
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Andrew Zhen Dec 19, 2023 01:33 PM 
****This is an email****
Oh, great!  Do you want me to meet you today?
Will I need a docking station at my home in able to 
use the computer?
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Andrew Zhen Dec 19, 2023 12:29 PM 
****This is an email****
Hi Cinda,

Thanks for the quick response!

Since you don't need anything else to be installed 
your computer setup is ready to go.

Let's get it scheduled, since you mentioned you 
can come in to have us install it in your office.

Since this is a laptop setup after we are done you 
can take your computer home with you if you like.

Best,
Andrew - UCS Tech
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Andrew Zhen Dec 19, 2023 12:20 PM 
****This is an email****
Hi Andrew,
I don't think I have anything special.  As long as 
Adobe is the Adobe Pro.
I am working from home so if you need to get into 
my office, please let me know as it's easy enough
for me to run into work and meet you.
I appreciate your help.
Cinda
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Andrew Zhen Dec 19, 2023 12:10 PM 
****This is an outgoing email****
Hi Cinda,

I need some additional information regarding 
service request #81978

Description: GFA setup for Cinda replacing GFA 
20171055[Edit Inv]

Are there any special software you needed to be 
installed on your new computer or just the default 
image software is needed? The default image 
software are Office suite, Adobe, and Zoom.

Best,
Andrew - UCS Tech
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Public
Jack Martinis Dec 19, 2023 10:25 AM 
Drive cloned, installed, and updating on Andrew's desk currently.
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Jack Martinis Dec 18, 2023 03:06 PM 
beginning to clone drive, will let go overnight
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Jack Martinis Dec 14, 2023 02:30 PM 
computer is having trouble imaging right now, may have to clone drive.
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Jack Martinis Dec 14, 2023 12:09 PM 
laptop on imaging table to the left (second from left) and is imaging.
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Joanie Kinnaman Dec 14, 2023 10:36 AM 
Laptop 20230213[Edit Inv]  
monitor 20230090[Edit Inv]   
dock 20230191[Edit Inv]
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