Service Request Ticket - # 81988

Service Request Ticket - # 81988

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Service Request Information

CONTACT	Name	Contreras, Crystal	Date	Dec 15, 2023 10:41 AM
	Department	Campus Public Safety	Phone	88049
	Location		Email	contrerasc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210790 (opens in a new window)	Bldg/Room	PS
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C700UO	Location	Jessica Olson
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:4F:BD:C7
	Wireless NIC	D4:54:8B:AD:A3:C7

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jan 25, 2024 02:01 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jan 25, 2024 02:01 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Jack Martinis	Jan 25, 2024 02:01 PM	new ticket made about this/	Add Attachment
Jack Martinis	Dec 19, 2023 11:15 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jack Martinis	Dec 18, 2023 12:18 PM	**This is an outgoing email** Hi Crystal, I need some additional information regarding service request #81988 Description: Public Safety local disk too full Has any student worker had a chance to free up some additional space? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Dec 18, 2023 11:15 AM	20210790 laptop	Add Attachment
Jack Martinis	Dec 15, 2023 01:24 PM	**This is an outgoing email** Hi Crystal, I need some additional information regarding service request #81988 Description: Public Safety local disk too full Could you provide the WOU # on the laptop? The one I have here seems to be for the monitor it is connected to. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Dec 15, 2023 12:10 PM	I recommended, if after clearing some user data didn't work, to put in a purchase request for a larger 500gb NVME ssd with the approximate cost of ~$50, and that we can clone the original NVME onto this larger drive.	Add Attachment
Jack Martinis	Dec 15, 2023 12:08 PM	I informed them at first to have each of their workers / student workers to delete their downloads folder and clear out anything they may have on their profile on that computer. I didn't get a WOU number of the device either.	Add Attachment
Jack Martinis	Dec 15, 2023 12:08 PM	Andrew and I went over there to see that their 256gb C drive had 0 bytes remaining - we first deleted Jacob Limas' old profile off of the computer to free up 1.7gb of data, and then we did a c drive clean up which got rid of ~3gb of old windows update stuff. We showed Crystal and another individual who's name I did not get that all the profiles logged into the computer were taking up ~100gb or so.	Add Attachment
Sam Sevugan	Dec 15, 2023 10:41 AM	**This is an email** That would be great, thank you. #20140836	Add Attachment
Sam Sevugan	Dec 15, 2023 10:41 AM	**This is an email** Good morning, The Local Disk for Public Safety computer is completely full. Would you be able to do anything about it? -- Thank you,	Add Attachment