Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Dec 15, 2023 04:28 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130522 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WM8FZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WM8FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:AF:40

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Dec 21, 2023 12:14 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Dec 21, 2023 12:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Dec 21, 2023 12:14 PM	Delivered yesterday to the library	Add Attachment
Jack Martinis	Dec 18, 2023 01:00 PM	far left of imaging desk.	Add Attachment
Jack Martinis	Dec 18, 2023 10:48 AM	Picked up device. Labeling w/ tape, placing in an inbox or on imaging shelf - will update when decided.	Add Attachment
Jack Martinis	Dec 18, 2023 10:48 AM	Picked up device. Labeling w/ tape, placing in an inbox or on imaging shelf - will update when decided.	Add Attachment
Laurie McCoy	Dec 15, 2023 04:29 PM	**This is an email** It would be preferable if you could pick it up	Add Attachment
Laurie McCoy	Dec 15, 2023 04:28 PM	**This is an email** Hello, We just got a Dell tower and monitor back that needs to be wiped, the barcode is 20130522 Riley -- Hamersly Library 345 N. Monmouth Ave. Monmouth, OR 97361 503-838-8418	Add Attachment