Service Request Ticket - # 82002

Service Request Information

CONTACT Name Rushing, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 18, 2023 08:02 AM
Department University Computing Solutions Phone 89242
Location Email rushingj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Jan 31, 2024 04:34 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Jan 31, 2024 04:34 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Jan 31, 2024 04:34 PM 
both are updated // closing ticket future 
consideration to open another ticket for PC for the 
UCS TVs
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Jack Martinis Jan 30, 2024 12:55 PM 
In the meantime, will update mac mini and close ticket.
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Jack Martinis Jan 25, 2024 01:15 PM 
Status changed from (4) On Hold to (1) Pending
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Jack Martinis Jan 25, 2024 01:15 PM 
tv was put up. Michael E. wanted to talk to Nathan about possibly just running long HDMI cables over to John's desk to hook up to another PC instead of using the mac mini(s).
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Jack Martinis Jan 11, 2024 09:45 AM 
Status changed from (1) Pending to (4) On Hold
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Jack Martinis Jan 09, 2024 12:32 PM 
Status changed from (4) On Hold to (1) Pending
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Jack Martinis Jan 09, 2024 12:32 PM 
on hold till TV comes in
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Andrew Zhen Jan 02, 2024 12:15 PM 
Status changed from (1) Pending to (4) On Hold
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Andrew Zhen Jan 02, 2024 12:10 PM 
Awaiting for TV to be reshipped // On Hold
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Andrew Zhen Dec 18, 2023 02:05 PM 
The one on the left is updated to the newest 
Monterey.
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Jack Martinis Dec 18, 2023 01:31 PM 
rightmost mac mini can't be updated currently, can't reach it's spare ports, and the tv hooked up to it currently is broken. We have a new TV to replace that one with, so when that happens, we can update this mac mini.
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Jack Martinis Dec 18, 2023 01:30 PM 
Left most mac mini is updated to latest supported monterey
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Jack Martinis Dec 18, 2023 09:01 AM 
Computers can currently be updated to Monterey!
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John Rushing Dec 18, 2023 08:02 AM 
Computer needs updated is currently on macOS 10.15.7.  These are the two wall mounted Mac's in ITC 007 for the big screens.
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