she came and picked up her laptop. Dropped off loaner w/ out charger. Closing ticket.

****This is an email****
Hello Brady,
I can drop this off on this Friday afternoon if 
that works for you.
Thanks, Sandy

Task reassigned to Brady Parksion.

****This is an email****
hank you for reaching out to me - I am so busy and I would deeply 
appreciate if one of your workers would drop by and switch out the 
computers.   Today would be a good day if that would work for 
you.
Thank you
Sandy
Sent from my iPhone

****This is an outgoing email****
Hi Sandra,

I need some additional information regarding service request #82003

Description: Computer black screening w/ vertical lines 

A reminder that your laptop is ready to be picked up, we are open M-F from 8am to 5pm.

-Jack Martinis, UCS Tech.

Called Sandy and offered to drop off the laptop where she is, she said she is off-campus at the moment but will be on campus later. Will come and pick the laptop up at her convenience.

****This is an incoming email****

Hello,
Because of the weather I will pick up on Tuesday 
of next week.
Thank you!!
Sandy Hedgepeth

Laptop is now in ITC 008 in shelf box #11.

Laptop is charging at my desk.  Ready for pickup.

****This is an outgoing email****
Hi Sandra,

I need some additional information regarding service 
request #82003

Description: Computer black screening w/ vertical 
lines 

John informed me of the conversation you guys had. I 
have a time machine backup ready to put your 
currently loaner in the same state your old PC was. 
I'm available all day today if you are able for me 
to swing by and restore it.

Thanks,

-Brady

University Computing Solutions

****This is an outgoing email****
Hi Sandra,

I need some additional information regarding 
service request #82003

Description: Computer black screening w/ vertical 
lines 

I was talking to Joanie about your laptop and 
wanted to clarify what you would like me to do in 
regard to a resolution. I was unable to locate a 
laptop that was the exact model, so I cannot swap 
the screens out. Our only solution now would be to 
use it while plugged into an external monitor or 
to replace the computer entirely.

Please let me know what you would like to do.

Thanks,

-Brady

University Computing Solutions

Created a Time Machine backup, we are waiting for a purchase 
request for a new replacement. Laptop was damaged due to user 
closing lid with sewing pin on the hinge. Cracked screen and most 
likely damaged the wiring behind the screen causing the screen to 
not work anymore.

Once we get the purchase request for a new one, use the NVMe 
with the back up from her old laptop. 

original laptop: 20190421

****outgoing****

Hello Sandra,
I am emailing to inquire what the WOU # of your computer that's having issues. We have a loaner laptop ready to go with the requested software / admin rights here at UCS, we are open until 5pm today.
-Jack Martinis, UCS Tech.

Loaner 20210883 is ready to go putting in box #9

Gave her a call back after she left the voicemail 
below. She is planning to stop by and drop her 
device for assessment around 10:30am and would 
like to pickup a macbook pro loaner.

On the loaner she needs: 
Adobe Suite 
Microsoft 365 programs 
Admin rights for screencast o matic 

Told her I'd give a call back once I know a loaner 
is ready.