Service Request Ticket - # 82024

Service Request Ticket - # 82024

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Dec 19, 2023 02:14 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170666 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3260/DI Monochrome Laser Printer
	Serial No.	K7A002065	Location	PDR
	Model	Phaser 3260DI	Hostname
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack ; USB LOCAL PRINTER ONLY	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wireless NIC	9C:93:4E:3B:CA:39

TECHS	Submitted by	Andrew Zhen	Contact	azhen23@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Mar 27, 2024 10:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Mar 27, 2024 10:50 AM	printer taken to PDR, ink and roller taken out of it. I had no clue that the roller was sensitive to light! It had been out and exposed on my desk for a while...	Add Attachment
Jack Martinis	Mar 05, 2024 12:56 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Mar 05, 2024 12:56 PM	picked this up, will see if it works for me here and then if it doesn't dispose of it and let them know by the end of the day.	Add Attachment
Jack Martinis	Mar 05, 2024 09:55 AM	emailed to see if I could grab it this morning	Add Attachment
Tony Benedetti White	Mar 04, 2024 10:30 AM	**This is an incoming email** You can come grab the printer. It doesn't work, so I have it unplugged.	Add Attachment
Tony Benedetti White	Feb 20, 2024 11:45 AM	check for error code	Add Attachment
Jack Martinis	Feb 05, 2024 03:52 PM	emailed for update	Add Attachment
Jack Martinis	Jan 11, 2024 02:02 PM	I wasn't able to go over there yesterday, I feel like the printer needs replacing	Add Attachment
Jack Martinis	Jan 09, 2024 12:18 PM	I emailed for update / availability.	Add Attachment
Jack Martinis	Dec 20, 2023 04:48 PM	Brady went over there and couldn't figure it out - said it was doing the same thing that I was encountering the last time; I can take a look at it soon and probably recommend a new printer.	Add Attachment
Jack Martinis	Dec 20, 2023 12:15 PM	emailed her for availability	Add Attachment
Andrew Zhen	Dec 19, 2023 02:14 PM	Contact Info: Jennifer Birt, birtj@wou.edu, 89306	Add Attachment Public
Andrew Zhen	Dec 19, 2023 02:14 PM	User had printer cable swapped before and that has worked, now has an issue with the printer not printing and showing as offline. // Needs someone to go and look at WEL 140H for Jennifer Birt.	Add Attachment