Service Request Ticket - # 82028

Service Request Ticket - # 82028

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Stewart, Amy	Date	Dec 19, 2023 04:10 PM
	Department		Phone
	Location		Email	stewarta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230038 (opens in a new window)	Bldg/Room	VICK 208C
	Service Tag		Description	Apple MacBook Pro 14-inch laptop w/M2 Pro 16GB Ram, 512GB SSD
	Serial No.	FHX3W2FD79	Location	Ronald 'Ronnie' Taylor
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	6C:7E:67:D1:12:EA
	Bluetooth NIC	6C:7E:67:D1:3A:FF

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	chreha21@wou.edu	88925

Tracking

Entered by	Date	Memo
Charlee Hreha			Email Public
Entered by	Date	Memo
Charlee Hreha	Jan 03, 2024 08:40 AM	contact email: taylorrg@mail.wou.edu	Add Attachment
Charlee Hreha	Jan 03, 2024 08:39 AM	**This is an outgoing email** Good morning Ronnie! We were able to find a few ethernet cables at UCS and can deliver those to you today if possible to finish that set-up for you! Does today work for you? We have techs here from 8a-5p today through Friday so whenever you have time we can swing by! Thanks, ~Charlee Hreha (UCS Support Tech)	Add Attachment
Charlee Hreha	Jan 02, 2024 04:07 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Charlee Hreha	Jan 02, 2024 04:07 PM	Task reassigned to Charlee Hreha.	Add Attachment
Charlee Hreha	Jan 02, 2024 04:07 PM	Set-up complete, admin rights bestowed, closing ticket.	Add Attachment
Andrew Zhen	Jan 02, 2024 11:47 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Andrew Zhen	Jan 02, 2024 11:45 AM	**This is an email** That would be great! We will make it work!! Thank you, Amy	Add Attachment
Andrew Zhen	Jan 02, 2024 11:17 AM	Moved in AD	Add Attachment
Andrew Zhen	Jan 02, 2024 11:04 AM	**This is an outgoing email** Hi Amy, Thank you for your quick response! Replying for both tickets #82028 and #82029, we have techs available at 2:30 PM today will this work for you? Best, --------- Andrew Zhen Student Technician \| University Computing Solutions Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 azhen23+ucs@mail.wou.edu	Add Attachment
Andrew Zhen	Jan 02, 2024 11:03 AM	**This is an email** Good morning, We were hoping we could get it set up today. Would this afternoon be possible? We could schedule anytime between 1:00-4:00.We would just need to know what time as we have other onboarding tasks to take care of. Thank you, Amy	Add Attachment
Andrew Zhen	Jan 02, 2024 09:28 AM	**This is an outgoing email** Hi Amy, I need some additional information regarding service request #82028 Description: new GFA setup for Ronald 'Ronnie' Taylor The computer equipment setup is ready for Ronald "Ronnie" Taylor. We would like to know when is a good time to schedule and have this set-up for them. We are available from Monday to Friday from 8 AM - 5 PM. Best, Andrew - UCS Tech	Add Attachment Public
Andrew Zhen	Dec 21, 2023 11:12 AM	Mac is imaged and ready only needs to be delivered with admin rights and printers set-up	Add Attachment
Joanie Kinnaman	Dec 19, 2023 04:10 PM	laptop 20230038 Dock 20230051 Monitor (2) 20230091 & 20230092	Add Attachment