Service Request Ticket

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Service Request Information

CONTACT	Name	Stewart, Amy	Date	Dec 19, 2023 04:16 PM
	Department		Phone
	Location		Email	stewarta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230214 (opens in a new window)	Bldg/Room	VICK 208A
	Service Tag		Description	Dell Latitude 5540
	Serial No.	jvdr4y3	Location	Kristin Nxumalo
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:27:A1:35
	Wireless NIC	BC:03:58:CC:11:CC
	Bluetooth NIC	BC:03:58:CC:11:D0

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	chreha21@wou.edu	88925

Tracking

Entered by	Date	Memo
Charlee Hreha			Email Public
Entered by	Date	Memo
Charlee Hreha	Jan 02, 2024 04:06 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Charlee Hreha	Jan 02, 2024 04:06 PM	Task reassigned to Charlee Hreha.	Add Attachment
Charlee Hreha	Jan 02, 2024 04:06 PM	Set-up complete, admin rights bestowed, closing ticket.	Add Attachment
Andrew Zhen	Jan 02, 2024 11:46 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Andrew Zhen	Jan 02, 2024 11:45 AM	**This is an email** That would be great! We will make it work!! Thank you, Amy	Add Attachment
Andrew Zhen	Jan 02, 2024 11:17 AM	Moved in AD	Add Attachment
Andrew Zhen	Jan 02, 2024 11:04 AM	**This is an outgoing email** Hi Amy, Thank you for your quick response! Replying for both tickets #82028 and #82029, we have techs available at 2:30 PM today will this work for you? Best, --------- Andrew Zhen Student Technician \| University Computing Solutions Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 azhen23+ucs@mail.wou.edu	Add Attachment
Andrew Zhen	Jan 02, 2024 11:03 AM	**This is an email** Good morning, We were hoping we could get it set up today. Would this afternoon be possible? We could schedule anytime between 1:00-4:00.We would just need to know what time as we have other onboarding tasks to take care of. Thank you, Amy	Add Attachment
Andrew Zhen	Jan 02, 2024 09:23 AM	**This is an outgoing email** Hi Amy, I need some additional information regarding service request #82029 Description: new GFA setup for Kristin Nxumalo The computer equipment setup is ready for Kristin Nxumalo. We would like to know when is a good time to be scheduled to have this set-up for them. We are available from Monday to Friday from 8 AM - 5 PM. Best, Andrew - UCS Tech	Add Attachment Public
Andrew Zhen	Dec 21, 2023 11:11 AM	Imaging / Updates Complete // Has admin rights only needs AD moved	Add Attachment
Jack Martinis	Dec 21, 2023 09:19 AM	20230094 second monitor	Add Attachment
Jack Martinis	Dec 20, 2023 12:35 PM	one of these two monitors need to have their service tag changed from GFA to OTD901	Add Attachment
Andrew Zhen	Dec 20, 2023 10:02 AM	Cloning Image	Add Attachment
Joanie Kinnaman	Dec 19, 2023 04:16 PM	laptop 20230214 Dock 20230192 Monitors (2) 20230093 20230094	Add Attachment