Status changed from (2) Scheduled to (5) Completed

Was able to direct her to creative cloud and it 
worked. She was attempting to install adobe apps 
outside of creative cloud. Closing ticket.

Ashley said 3pm would work better. Scheduling.

****This is an incoming email****

Hello!
No not yet I figured you all got busy and short 
staffed with the weather :) If you would be able 
to help me today that would be amazing. I am 
available all day except 1-2 for sure

Ashley 

Task reassigned to UCS Tech.

Hello,
I am able to get adobe downloaded and log in 
through portal but for some reason it says I do 
not have access to adobe. I will need access to 
adjust PDF's (create and edit) for my position. 
Please let me know what I need to do to get this 
active. I had it for my last position. I am here 
all day with 1 or 2 meetings. 

Ashley 

Status changed from (1) Pending to (5) Completed

please assign her a pool monitor.  

Needs Adobe Sign as well

****This is an email****
Hi Andrew,
I am available 12-1 or after 2pm today. 

Ashley

Status changed from (1) Pending to (6) Ready to Deliver

20210913 dock

****This is an email****
Oh that is no problem I am still able to use the 
one from Sponsored Projects as I am also assisting 
them this month.
I was just looking into the next steps. THank you 
so much for all of your help.

Ashley

****This is an email****
Good Morning,
I was just checking to see if you were able to 
look into if a Mac could be assigned? Thank you!

Ashley

****This is an outgoing email****
Hi Ashley,

The device that was assigned to you was a Dell, but if you wanted a Mac I can check with UCS to see if a Mac can be assigned to you if you wanted to request a Mac instead.

Please let me know if you have any other questions.

Best,
Andrew - UCS Tech

****This is an outgoing email****
Hi Ashley,

I have your computer ready to go and only needs to 
be delivered and set-up for you.

Kindly inform us of the best time for you to have 
UCS setup your equipment.
We are available from Monday to Friday from 8 AM - 
5 PM.

Best,

---------
Andrew Zhen
Student Technician | University Computing 
Solutions
Western Oregon University
345 Monmouth Ave N | Monmouth, OR 97361
azhen23+ucs@mail.wou.edu

****This is an outgoing email****
Hi Heather,

I need some additional information regarding 
service request #82031

Description: New employee Ashley Schaumburg needs 
GFA pool setup

The computer equipment setup is ready for Ashley 
Schaumburg. We would like to know when is a
good time to schedule and have this set-up for
them.

We are available from Monday to Friday from 8 AM -
5 PM.

Best,
Andrew - UCS Tech

****outgoing****

Hello Ashley,

I am tasked with assigning equipment to you for use at your new job as Bursar, and I recently noticed a whole list of equipment that has been previously assigned to you at other positions and these have not been updated. This is the total equipment list that I have assigned to you, and I was hoping you could help me figure out if you will still be using any of these items:

image.png

If not, I need to coordinate with the departments they belong to in order to figure out where they are / who they are being used by so I can accurately update this inventory. Keep in mind that the two at the very end are the two pieces of equipment that I have assigned to you for the bursar position, I am in possession of those two pieces of equipment currently.

-Jack Martinis, UCS Tech.

The computer referenced here is one that is missing in action, I don't know what happened to it awhile ago but I don't think it's around anywhere - could be wrong. Basically, we just need to select a GFA pool laptop for this.

****This is an email****
Hello,

  She will need all the Banner, DocStar, and those 
sorts of program applications....but that might be 
Nick Miller who grants that access.  Sorry, I am 
trying to help him get the admin portion done.

thanks!