Status changed from (1) Pending to (5) Completed

She picked up 20221170 and returned loaner 20200874 
with charger and bag. Placing it in the loaner 
return box.

****This is an outgoing email****
Hi Blanca,

I need some additional information regarding service request #82035

Description: WOU device W#20221170 is having a repeated key strokes hardware malfunction 

I've taken a look at the laptop and can't find any outstanding issues, especially the ones referenced in ticket - I've logged in with our UCS administrator profile, and no issues are presenting themselves. If you have time, I would like to have you log into the device to load your user profile and possibly replicate the issue - what I've typically done in this situation is delete the user profile and re-add it, though this would take out any data saved on the device itself.

-Jack Martinis, UCS Tech.

Placed on box #9

user brought in:
-WOU Device W#20221170 ONLY
*charger cord & bag is with the user

device is currently experiencing hardware 
malfunction. 
-the device would make an unusual sound like a 
button is being pressed continuously. 
-as a result, whenever the user tries to click on 
information under a certain column in google 
sheets--it gets deleted.