Service Request Ticket - # 82054

Service Request Information

CONTACT Name Latham-Scott, Kristin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 02, 2024 10:44 AM
Department Natural Science Division Phone 88868
Location Email lathamscottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190534[Edit Inv] (opens in a new window) Bldg/Room BELL 234
Service Tag B1BF0Z2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. B1BF0Z2 Location Kristin Latham-Scott, Biology Professor

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFER FROM W#20120703: Systat SigmaPlot 11.0 Academic from P0065722, EndNote X5 for WIN from P0083703, Camtasia Studio WINDOWS v8.4.3 from VISA2014004245;
TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact chreha21@wou.edu 88925

Tracking

Entered by Date Memo
Charlee Hreha
Email

Public
Entered by Date Memo
Charlee Hreha Jan 03, 2024 04:39 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Charlee Hreha Jan 03, 2024 04:39 PM 
Task reassigned to Charlee Hreha.
 Add Attachment
Charlee Hreha Jan 03, 2024 04:39 PM 
Brady and I met with Kristin at 2p today. Brady was 
able to download the printer driver and reconnect 
the in-office printer. Also reconnected the out of 
office printer. Issue was resolved. Closing ticket.
 Add Attachment
Brady Parksion Jan 02, 2024 10:58 AM 
****This is an incoming email****
Thank you so much Brady!
 Add Attachment
Brady Parksion Jan 02, 2024 10:58 AM 
****This is an outgoing email****
Hello Kristin,

No problem! I would be more than happy to come see what 
might be the issue. It's interesting that the printer 
you're directly connected with won't work either. I can 
head that way right after your meeting. 

Thanks,

-Brady
University Computing Solutions
 Add Attachment
Brady Parksion Jan 02, 2024 10:57 AM 
****This is an incoming email****
Hi Brady,

I'm trying to connect to a printer 
remotely that is in BELL 233 - it seems to 
have been added but I'm not getting a 
document to successfully print. I also 
want to connect to a printer that I'm 
connected to with a wire - but that isn't 
working either.

I'm in BELL 234. I have a meeting at 11 
am, but I'm open at 11:30 am or later.

Best wishes, K
Add Attachment
Brady Parksion Jan 02, 2024 10:49 AM 
****This is an outgoing email****
Hi Kristin,

I need some additional information regarding service 
request #82054

Description: need assistance reconnecting printers

I am available today until 4 if you have time today 
for me to come take a look at this issue.

Thanks,

-Brady
University Computing Solutions
 Add Attachment
Public
Sam Sevugan Jan 02, 2024 10:45 AM 
****This is an email****
Hi Sam,

Unfortunately, this does not seem to be working 
for me. I'd love someone to come over when they 
are available.

Best wishes, K
 Add Attachment
Sam Sevugan Jan 02, 2024 10:45 AM 
Sent her instructions to connect printers but she 
said they don't work for her.
Add Attachment
Sam Sevugan Jan 02, 2024 10:44 AM 
****This is an email****
Good morning,

Since my laptop was worked on in mid-December 
(thank you!), I've lost connection to the printers 
I use this year - I've tried to remap them myself 
but I don't seem to have the technical skills - 
could someone come to BELL 234 to assist me?

Thank you,
Add Attachment