Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 03, 2024 01:04 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130133 (opens in a new window)	Bldg/Room	NS
	Service Tag	9NCG8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	9NCG8Y1	Location	Lab loaner, NS114 station #11 Summer Hold NS 216
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091491
	Wired NIC	B8:CA:3A:8A:F6:68

TECHS	Submitted by	Adam Logan	Contact	alogan22@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Nov 25, 2024 10:46 AM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Nov 25, 2024 10:46 AM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Nov 25, 2024 10:46 AM	This computer is 10 plus years old. Needs to be pdred when found. Inventory updated.	Add Attachment
Laurie McCoy	May 29, 2024 03:11 PM	Can't find it anywhere in the office, checked the reimaging counters, the PDR pile, the 2 weeks pile, the inboxes... don't know where Adam put it. Can someone else take a check? The only ideas I have is that it is here and I missed it or that it was taken to PDR	Add Attachment
Adam Logan	Jan 03, 2024 04:10 PM	There was an error re hard drive. Swapped HD. Attempting take 2 at re-imaging.	Add Attachment
Adam Logan	Jan 03, 2024 03:01 PM	Dell Diagnostics reports Hard Drive not found. Replaced bad hard drive with a wiped hard drive in the discard pile. Reimaging.	Add Attachment
Adam Logan	Jan 03, 2024 01:07 PM	Found this computer displaying a prompt for IPV4 Reimage screen. Decided to bring it in and attempt a reimage, with the plan to put it back.	Add Attachment
Adam Logan	Jan 03, 2024 01:06 PM	Was this added to Loaners-n-Checkouts app: No	Add Attachment Public
Adam Logan	Jan 03, 2024 01:06 PM	Was this added to Loaners-n-Checkouts app: No	Add Attachment Public
Adam Logan	Jan 03, 2024 01:06 PM	Contact Info: Adam Logan, V00389467, alogan22@wou.edu, 9713311613	Add Attachment Public