Task reassigned to Charlee Hreha.

****This is an outgoing email****
Hi David ,

I need some additional information regarding service 
request #82074

Description: Needs help connecting to a printer and 
updating applications

I'm available until 12:00pm today and see that 
you'll be around from 9am until 4pm, id be more than 
happy to stop by and take a look at some point this 
morning.

Thanks,

-Brady
University Computing Solutions

****This is an email****
Hi Laurie, 

Thank you for getting back to me so quickly, and I 
must apologize for the delay on my side. I was not 
able to make it to campus this afternoon to check 
to see what the WOU # of the computer is. However, 
I will be on campus early tomorrow afternoon, and 
will get back to your department at that time with 
the # of the computer and also my cell phone 
number (503 883 1553). If permissions can be 
granted over the phone or remotely, I am perfectly 
fine with simply discussing the topics with a tech 
over the phone (if that's most convenient for 
them), and will be happy to schedule a time for 
this call tomorrow when I arrive to campus. If 
there is not enough time for assistance tomorrow, 
I will be on campus all day Friday and can speak 
with a UCS tech at any point that they may be 
available on that day. 

Thank you once again for your time and assistance. 
You can expect to hear from me again tomorrow with 
the requested information. 

Have a good evening, 

-David

****This is an email****
Hi, 

My name is David Solvedt, and I am an instructor 
of Chemistry at WOU. My office is in DeVolder 
Family Science Center, room 211. 

In the last week of the Fall term of 2023 (just 
prior to and immediately following the network 
outage), I was having issues with connecting to 
the printer/copier in DFSC, and some of my apps 
were not able to update (google chrome 
specifically). I was logged out of my Microsoft 
365 account and had to reinstall the package to 
have access to these apps. During the last weeks 
of the term, I was unable to print my final exams 
and other resources, and had to have others within 
the department do this for me. We attempted to 
troubleshoot, but had no success connecting to the 
copier, and I also was not able to update chrome 
without administrative permission. I am hoping 
that I can have someone from UCS meet with me this 
week (Friday would be most ideal for me), or early 
into next week if at all possible so that I can 
assure that the systems are updated and working 
properly. Is this feasible for anyone within your 
department?

Additionally, when/if ever we do meet, I would 
also like to discuss data storage and security 
with someone. Specifically, in the trainings on 
Portal, it discusses storing files on the H drive. 
However, the computer in my office is a Mac OS, 
and the file locations/drives are not specifically 
labeled as they are described in the training. I 
just want to make sure that I am storing files in 
the appropriate drives and also that I have the 
appropriate security filters in place on my 
computer. 

Is there a chance that I can schedule a time to 
meet with someone from UCS at my office in the 
near future to address these topics? 

Thank you for your time and assistance, and I hope 
to hear from you soon. 

-David