Service Request Ticket - # 82088

Service Request Ticket - # 82088

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Service Request Information

CONTACT	Name	Melchor-Ayala, Omar	Date	Jan 04, 2024 12:07 PM
	Department	Criminal Justice	Phone	89219
	Location		Email	ayalao@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230040 (opens in a new window)	Bldg/Room	MA 217
	Service Tag		Description	Apple MacBook Pro 14-inch laptop w/M2 Pro 16GB Ram, 512GB SSD
	Serial No.	FVFYVT4FJY	Location	Omar Melchor-Ayala
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	6C:7E:67:D3:0F:0B
	Bluetooth NIC	6C:7E:67:D9:5F:CD

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jan 09, 2024 04:39 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jan 09, 2024 04:39 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	Jan 09, 2024 04:39 PM	put his imac in 2 wks, closing ticket.	Add Attachment
Jack Martinis	Jan 09, 2024 04:34 PM	I was able to go over there and install the setup; everything went well, was able to properly hook up his monitors, get the apple keyboard / mouse combo to sync wirelessly to new PC, got wifi added and ethernet hooked up, added his admin rights, added the printers in the building.	Add Attachment
Jack Martinis	Jan 09, 2024 03:21 PM	He isn't here tomorrow; Thursday would work better for him, though he said he could possibly come in tomorrow if need be. I think it would be best to schedule this for thursday, though I offered to set it up today if he is available.	Add Attachment
Jack Martinis	Jan 09, 2024 02:51 PM	**This is an outgoing email** Hi Omar, Description: GFA replacement for Omar, replacing GFA 20140655 // 1-8 10 - 11 AM Apologies for the miscommunication, it appears the technician who coordinated the appointment wasn't in this Monday. If you are available for tomorrow, I believe the same technician should be in and able to assist you with that. Does 10-11am still work with you? -Jack Martinis, UCS Tech.	Add Attachment Public
Andrew Zhen	Jan 05, 2024 01:21 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Andrew Zhen	Jan 05, 2024 01:20 PM	**This is an email** Thanks Andrew. I can make another time work on Monday if that time doesn’t work out. I plan on being there from 10am until about 6pm.	Add Attachment
Andrew Zhen	Jan 05, 2024 01:11 PM	**This is an outgoing email** Hi Omar, Thanks for the quick response! I will see if we have technicians available on Monday at 10 or 11 AM; if we don't have technicians, we can reschedule another time. I will personally be in on Wednesday; I'll be able to assist if there are no techs on Monday or Tuesday. Best, Andrew - UCS Tech	Add Attachment
Andrew Zhen	Jan 05, 2024 01:11 PM	**This is an email** Thanks Andrew, Would Monday work? I plan to be there most of the day, but I would prefer something like 10 or 11am.	Add Attachment
Andrew Zhen	Jan 05, 2024 10:59 AM	**This is an outgoing email** Hi Omar, I need some additional information regarding service request #82088 Description: GFA replacement for Omar, replacing GFA 20140655 The computer equipment setup is ready for Omar Melchor-Ayala. We would like to know when is a good time to schedule and have this set-up. We are available from Monday to Friday from 8 AM - 5 PM. Best, Andrew - UCS Tech	Add Attachment Public
Andrew Zhen	Jan 05, 2024 10:32 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Jan 05, 2024 10:32 AM	Imaged // ready to deliver	Add Attachment
Joanie Kinnaman	Jan 04, 2024 12:07 PM	laptop 20230040 dock 20230052 monitor 20230089	Add Attachment