Service Request Ticket - # 82096

Service Request Ticket - # 82096

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Service Request Information

CONTACT	Name	Bales, Amanda	Date	Jan 05, 2024 09:32 AM
	Department	Business Services	Phone	89473
	Location		Email	balesa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171073 (opens in a new window)	Bldg/Room	WEL 180
	Service Tag	CSHHRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSHHRP2	Location	Amanda Bales, Mailroom Specialist
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:A8:74

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Jan 05, 2024 12:13 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Jan 05, 2024 12:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Jan 05, 2024 12:13 PM	Informed Amanda about swapping to NVMe, she said she would talk to her manager and may put in a purchase request.	Add Attachment
Charlee Hreha	Jan 05, 2024 09:58 AM	**This is an outgoing email** Hi Amanda, Perfect, we'll send techs over at 11/11:15 today! See you then, ~Charlee Hreha (UCS Support Tech)	Add Attachment Public
Charlee Hreha	Jan 05, 2024 09:51 AM	**This is an email** Any time after 11am would be good for me- thank you! Amanda Bales	Add Attachment
Charlee Hreha	Jan 05, 2024 09:47 AM	**This is an outgoing email** Hi Amanda, I need some additional information regarding service request #82096 Description: Computer running slow We have techs available until 5p today. What time would be best for you for us to come by today and take a look at your computer? Thanks, ~Charlee Hreha (UCS Support Tech)	Add Attachment Public
Laurie McCoy	Jan 05, 2024 09:35 AM	**This is an email** I'd appreciate if a tech came to have a look at it- I'll look at clearing old stuff out and see if that makes a difference. Thanks! Amanda Bales ☕✉📫📮	Add Attachment
Laurie McCoy	Jan 05, 2024 09:32 AM	**This is an email** Good morning, I"m having some trouble with my computer, WOU number 20171073. It looks like the drive is running at 100% right now so it's really really slow, even after just turning it on (see screenshot). I've tried turning it off and on again, and am currently running sophos just in case but even restarting the computer took 15 minutes. Would love any suggestions of what can be done. Thank you!	Add Attachment image (4).png