Service Request Ticket - # 82098

Service Request Information

CONTACT Name Killip, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2024 10:35 AM
Department Creative Arts/Art Phone 88340
Location Email killipl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20210351[Edit Inv] (opens in a new window) Bldg/Room CH 105
Service Tag J2GXCF3 Description Dell Thnderbolt Dock #WD19TBS
Serial No. j2gxcf3 Location Laura Killip
TECHS Submitted by Charlee Hreha Contact chreha21@wou.edu 88925
Primary Technician Contact chreha21@wou.edu 88925

Tracking

Entered by Date Memo
Charlee Hreha
Email

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Entered by Date Memo
Charlee Hreha Jan 05, 2024 02:17 PM 
Status changed from (1) Pending to (5) Completed
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Charlee Hreha Jan 05, 2024 02:17 PM 
Task reassigned to Charlee Hreha.
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Charlee Hreha Jan 05, 2024 02:17 PM 
Picked up the loaner and checked the setup just to 
make sure charger and laptop input were not plugged 
in at the same time. Setup was fine, no fan issue 
present. Closing ticket.
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Charlee Hreha Jan 05, 2024 01:54 PM 
****This is an outgoing email****
Hi Laura,

Perfect, I'll drop by at 2pm to bring the dock and 
pick up the loaner for you! If the noise comes back 
don't hesitate to reach out! 

~Charlee Hreha (UCS Support Tech)
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Charlee Hreha Jan 05, 2024 12:52 PM 
****This is an incoming email****

sounds good! It was working fine and would only do 
the fan once a day. So that was fine with me, just 
that error message made me bring it over. I'll be 
in CH 101 from now-12 and 1-3 any time then works!
- Laura
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Charlee Hreha Jan 05, 2024 10:39 AM 
****This is an outgoing email****
Hi Laura,

I need some additional information regarding service 
request #82098

Description: Dock is making sporatic loud noises

We have been extensively testing the dock and 
unfortunately haven't been able to replicate the 
sounds. We would love to come drop off the dock at 
your convenience and pick up the loaner. Is there a 
time today that we could drop by? We have techs here 
until 5p.

Thanks,

~Charlee Hreha (UCS Support Tech)
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Charlee Hreha Jan 05, 2024 10:36 AM 
Brady attempted to replicate sound but was 
unsuccessful.
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Charlee Hreha Jan 05, 2024 10:35 AM 
Laura brought in her dock - W 20210351[Edit Inv] saying that 
it was making loud noises randomly. Gave her a 
loaner - W 20200303[Edit Inv] - with charger, but did not 
recieve a charger from her. Keeping her dock here 
to diagnose.
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