Service Request Ticket - # 82108

Service Request Information

CONTACT Name Cruz Monrroy, Alicia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2024 04:40 PM
Department Student Enrichment Program Phone 88699
Location Email monrroya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210763[Edit Inv] (opens in a new window) Bldg/Room SAC 110
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700TB Location Alicia Monrroy

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:88:47


Wireless NIC D4:54:8B:AE:6A:AA

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Jan 11, 2024 10:15 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Jan 11, 2024 10:15 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Jack Martinis Jan 11, 2024 10:15 AM 
closing ticket.
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Jack Martinis Jan 11, 2024 09:57 AM 
loaner is 20190856[Edit Inv]
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Sam Sevugan Jan 10, 2024 03:58 PM 
User picked up 20210763[Edit Inv] and returned loaner
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Sam Sevugan Jan 10, 2024 03:57 PM 
Returned loaner 20190865[Edit Inv] placed in Loaner return
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Jack Martinis Jan 09, 2024 02:56 PM 
put in box #11
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Jack Martinis Jan 09, 2024 02:55 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Jan 09, 2024 02:45 PM 
****This is an outgoing email****
Hi Alicia,

Description: Computer having issues turning on. displaying error messages

I believe the laptop is in working order now, if you would like to come into UCS sometime to test it out briefly and make sure it works. We are open Monday through Friday, 8am to 5pm - we won't be open next Monday for MLK day, however.

-Jack Martinis, UCS Tech.
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Public
Jack Martinis Jan 09, 2024 02:43 PM 
switched laptop to AHCI and it boots just fine now, would like the user to test it at the office.
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Kyla Aitaro Jan 05, 2024 05:01 PM 
Stored in BOX#16.

device has wireless keyboard and mouse usb plugged 
into it
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Kyla Aitaro Jan 05, 2024 04:56 PM 
Correction WOU Loaner#20190856[Edit Inv]
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Kyla Aitaro Jan 05, 2024 04:41 PM 
assigned loaner to user W#20190865[Edit Inv]
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Kyla Aitaro Jan 05, 2024 04:41 PM 
user turned in laptop only W#20210763[Edit Inv]
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Kyla Aitaro Jan 05, 2024 04:40 PM 
****This is an email****

She is trying to turn in her Dell laptop 
 W#20210763[Edit Inv].

It keeps giving her error messages to 
troubleshoot.  She has tried turning it off and on 
again several times and clicked on the startup 
trouble sheet but it hasn't helped any.

She is here in the Advising Center.

Thank you for your assistance,
Sharon
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