Service Request Ticket

Service Request Information

CONTACT	Name	Cruz Monrroy, Alicia	Date	Jan 05, 2024 04:42 PM
	Department	Student Enrichment Program	Phone	88699
	Location		Email	monrroya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190856 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	6RM7YY2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	6RM7YY2	Location	Loaner Shelf
	CPU	Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	4C:1D:96:9A:7E:C8
	Bluetooth NIC	4C:1D:96:9A:7E:CC
	AUX NIC	98:E7:43:D5:DE:4E

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jan 11, 2024 10:14 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jan 11, 2024 10:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Jan 11, 2024 10:14 AM	dropped loaner back off. closing ticket.	Add Attachment
Kyla Aitaro	Jan 05, 2024 04:57 PM	Was Inventory updated: YES	Add Attachment Public
Kyla Aitaro	Jan 05, 2024 04:57 PM	Was this added to Loaners-n-Checkouts app: YES	Add Attachment Public
Kyla Aitaro	Jan 05, 2024 04:55 PM	Correction WOU Loaner#20190856	Add Attachment
Kyla Aitaro	Jan 05, 2024 04:42 PM	loaner W#204190865 for SR#82108 device W#20210763	Add Attachment