Service Request Ticket - # 82128

Service Request Ticket - # 82128

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Jan 08, 2024 02:49 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131050 (opens in a new window)	Bldg/Room	RWEC
	Service Tag	1JY6W12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	1JY6W12	Location	Student worker
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094303; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66588;
	Wired NIC	34:17:EB:A1:15:54

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Jan 24, 2024 12:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Jan 24, 2024 12:35 PM	She is now able to print for to the copier.	Add Attachment
Laurie McCoy	Jan 23, 2024 02:25 PM	**This is an email** Hello, With the ice shutting everything down most of last week, we weren't able to something scheduled. I'm following up to get this going again. Thank you, Anna	Add Attachment
Brady Parksion	Jan 11, 2024 11:24 AM	**This is an email** Good Morning Anna, If you're available today for me to come look at this printer issue. I can stop by and see what's going on. Just let me know what your schedule looks like. Thanks, -Brady University Computing Solutions	Add Attachment
Monica Valencia	Jan 09, 2024 08:50 AM	Task reassigned to Brady Parksion.	Add Attachment
Sam Sevugan	Jan 08, 2024 02:51 PM	**This is an email** Hello! I hope to pick this back up since the new term has started and I'm still experiencing this issue. I am here until 5p today, I will be here 1-5 tomorrow and Thursday as well. My cell phone number is 971-599-9452. Thank you, Anna	Add Attachment
Sam Sevugan	Jan 08, 2024 02:50 PM	Anna says that she no error shows up when trying to print, it just does not do anything.	Add Attachment
Sam Sevugan	Jan 08, 2024 02:49 PM	**This is an email** The printers did have a wou sticker tag that I could find. The main one I'm wanting to print from that is closest to my office is ED-Copier on ThreeSisters, location RWEC254. On the front of it there is a bizhub customer care center sticker with ID: 9322 2488, and on the bottom on the side there's another id number A3EPWY1172162. I hope that helps.	Add Attachment
Sam Sevugan	Jan 08, 2024 02:49 PM	Contact Info: Anna Cottom, cottoma@mail.wou.edu	Add Attachment Public
Sam Sevugan	Jan 08, 2024 02:49 PM	Hello, I have not been successful in being able to print anything from my assigned computer in the GA's office for COE in the Richard Woodcock Education Center. I was added by Jennifer Keen to be able to print to both the main printers here (threesisters upstairs and threesisters downstairs) but neither one of them seems to be working for me since the printers show no indication of my attempt to print on them even after I enter my employee code. Furthermore, once I've attempted to print something, my computer doesn't alert me about there being a problem with trying to print, so I do not know how to troubleshoot this issue. Thank you, Anna Cottom GA for the Dean of COE	Add Attachment