Service Request Ticket - # 82140

Service Request Ticket - # 82140

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Service Request Information

CONTACT	Name	Scott, Karen	Date	Jan 09, 2024 09:03 AM
	Department	Humanities Division	Phone	88906
	Location		Email	scottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210812 (opens in a new window)	Bldg/Room	BELL 304
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C700TX	Location	Brenda Watts
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:4F:C0:15
	Wireless NIC	D4:54:8B:AE:2F:4F

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Jan 10, 2024 09:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Jan 10, 2024 09:15 AM	had Adrianna log in on computer with student account and log into vdi as staff account and upload files to vdi and onto their H-Drive. Adrianna hadn't registered using the Office 365 link https://www.microsoft.com/en- us/education/products/office? ms.officeurl=getoffice365? ms.officeurl=getoffice365 Had them do that and it worked!	Add Attachment
Jack Martinis	Jan 09, 2024 10:22 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Jack Martinis	Jan 09, 2024 10:17 AM	**incoming** Hi Jack, This wasn't the only issue. We asked that someone come to help her with this, and other things. She tried the "mash" and it went to the next step, but then a window popped up which said she didn't have authorization. In-person help at her desk is required, which I requested. She is gone for today and will be back in the office (BELL 310) from 8:00-9:45 tomorrow. Can you come by tomorrow morning to help her? Thank you. Karen	Add Attachment
Jack Martinis	Jan 09, 2024 10:10 AM	**This is an outgoing email** Hi Karen, Description: Student Worker needs assistance transferring information from student account to work account. Adrianna should be able to log into Word using there staff account - though instead of @mail.wou.edu, it will be @mash.wou.edu for Microsoft apps. So for there case it should be cardenasa@mash.wou.edu Also, a potential solution to moving files over from H drive to H drive would be to use Google Drive as a buffer. They could login to the student account, put all the files they need from their H drive to their google drive (on either the student or staff account) and then login to the staff account and download those files from the google drive they saved it to. If there are any additional questions, or some in-person help is required, I would be more than happy to meet somewhere on campus or here at UCS. -Jack Martinis, UCS Tech.	Add Attachment Public
Mary Dycus	Jan 09, 2024 09:04 AM	Located in Bellamy 310	Add Attachment
Mary Dycus	Jan 09, 2024 09:04 AM	Student Workers Name: Adrianna Cardenas V# V00378570	Add Attachment
Mary Dycus	Jan 09, 2024 09:03 AM	Karen Scott called this morning 1/9/2024. She stated that she has a student worker who was using her student account login to work on things as well as to input her timesheet. However, they then setup a work account for her this quarter. But now she needs help transferring over the things from her student account to her work account. They stated they need help with this ASAP as she is unable to use word without being prompted to sign in and needs from her H drive.	Add Attachment