Service Request Ticket - # 82156

Service Request Information

CONTACT Name Morgan, Nicole   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2024 03:32 PM
Department Creative Arts Phone
Location Email morgann@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150073[Edit Inv] (opens in a new window) Bldg/Room SH 123
Service Tag Description Apple mac mini #Z0R7
Serial No. C07Q70CRG1J1 Location Smart Classroom Instructor's Station

CPU Intel Core i7(3.0GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software Office for MAC from VISA2015004715

Wired NIC 38:C9:86:00:5B:DA


Wireless NIC AC:29:3A:EB:F6:E6


Bluetooth NIC AC:29:3A:EB:F6:E7

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Jan 11, 2024 09:39 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Jan 11, 2024 09:39 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Jan 11, 2024 09:39 AM 
I swapped the mouse with a working dell mouse.
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John Rushing Jan 10, 2024 12:33 PM 
Priority changed from (3) Priority to (2) High Priority.
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John Rushing Jan 10, 2024 12:33 PM 
Please deliver and setup a different mouse.
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Laurie McCoy Jan 09, 2024 03:32 PM 
****This is an email****
Hi there!  A faculty member informed me that the 
mouse in SH 123 is not functioning properly.  They 
said the it will not click.  It moves the cursor 
just fine but will not select things every time 
you click it.  He said if you click several times 
it may work here and there.  Could we either have 
someone take a look at it or have a replacement 
mouse.  This is an Apple computer.
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