Service Request Ticket - # 82173

Service Request Information

CONTACT Name Romine, Jeannie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 10, 2024 01:46 PM
Department Phone 88285
Location Email rominej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200984[Edit Inv] (opens in a new window) Bldg/Room COT 106
Service Tag 2NQC2F3 Description Dell Latitude 5420
Serial No. 2NQC2F3 Location Jessica Steed

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:5B:DD:82


Wireless NIC 80:B6:55:90:97:F0

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Jan 11, 2024 11:32 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Jan 11, 2024 11:32 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Jan 11, 2024 11:32 AM 
I was able to go over there and fix this issue; I simply removed the printer from the printer list in windows, then unplugged the cable, replugged the cable, and the printer re-added properly. Fixed.
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Jack Martinis Jan 11, 2024 09:50 AM 
I re emailed for availability today
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Jack Martinis Jan 10, 2024 03:00 PM 
****This is an outgoing email****
Hi Jeannie,

I need some additional information regarding service request #82173

Description: Need print drivers for 20200984[Edit Inv]

If you have any availability today, I could swing by and try to solve this for you.

-Jack Martinis, UCS Tech.
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Sam Sevugan Jan 10, 2024 02:48 PM 
****This is an email****
I will be here the rest of the week 7:30-4.  Lunch 
is usually 12-12:30
Thanks
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Sam Sevugan Jan 10, 2024 01:49 PM 
****This is an email****
Physical Plant Room 119,
20200984[Edit Inv],
Canon ImageCLASS D570
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Sam Sevugan Jan 10, 2024 01:46 PM 
****This is an email****
I am not able to print to The Canon printer in my 
office.  It is not networked.  When I go into my 
settings, it says the driver is unavailable.  Can 
you help me with this?
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