Service Request Ticket

Service Request Information

CONTACT	Name	Decker, Mark	Date	Jan 12, 2024 09:15 AM
	Department	Registrar’s Office	Phone	88192
	Location		Email	deckerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080695 (opens in a new window)	Bldg/Room	WEL 207
	Service Tag		Description	HP LaserJet 5200dtn Printer #Q7546A#ABA
	Serial No.	CNGXB12195	Location	General Office
	Model	Q&546A	Hostname	regback.wou.edu
	Notes	¿ Up to 35 pages per minute ¿ First page out in 10 seconds ¿ Automatic two-sided printing, networking ¿ Two additional 250- and 500-sheet input trays Paper size: Letter, letter rotated, legal, executive, statement, 8.5 x 13 in, 11 x 17 in, 12 x 18 in, envelopes (No.10, Monarch, DL) Duty Cycle: 65000 pages per month IP:140.211.117.38	Ink/Toner Refill
	Wired NIC	00:21:5A:8C:66:D1

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Brady Parksion	Feb 01, 2024 11:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Feb 01, 2024 11:05 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Cadance Bunch	Jan 31, 2024 02:12 PM	**This is an email** Come back as soon as possible anytime 02/01 works	Add Attachment
Laurie McCoy	Jan 19, 2024 04:43 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Laurie McCoy	Jan 19, 2024 04:43 PM	**This is an email** Thank you for looking into it, Laurie! There is an issue with it: it doesn't print clean copies and we use it for printing official documents!	Add Attachment
Brady Parksion	Jan 19, 2024 03:58 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Jan 19, 2024 03:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Jan 19, 2024 03:58 PM	We cannot do a service on this machine, there needs to be an issue with it for UCS to take a look at it. Their department would be responsible for doing maintenance cleanings.	Add Attachment
Cadance Bunch	Jan 12, 2024 09:15 AM	**This is an email** Hello! I am requesting maintenance (cleaning, toner replacement) for the HP LaserJet 5200dtn printer (WOU barcode: 20080695) (RG-RegBack on the threesisters network), located in 106B in the Lieuallen Administration building. Thank you!	Add Attachment