Service Request Ticket - # 82204

Service Request Information

CONTACT Name Erckenbrack, Letitia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2024 12:10 PM
Department Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210410[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag Description Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
Serial No. SFVFGP098Q05N Location Charles Anderson

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 3C:06:30:5A:5E:6D


Bluetooth NIC 3C:06:30:52:58:97

TECHS Submitted by Charlee Hreha Contact chreha21@wou.edu 88925
Primary Technician Contact chreha21@wou.edu 88925

Tracking

Entered by Date Memo
Charlee Hreha
Email

Public
Entered by Date Memo
Charlee Hreha Jan 19, 2024 03:46 PM 
Status changed from (1) Pending to (5) Completed
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Charlee Hreha Jan 19, 2024 03:46 PM 
Task reassigned to Charlee Hreha.
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Charlee Hreha Jan 19, 2024 03:46 PM 
Stopped by and was able to help her access the 
drives and printers. Closing ticket.
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Charlee Hreha Jan 12, 2024 12:10 PM 
User needs help mapping drives on her iMac and 
connecting to printers.
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