Service Request Ticket - # 82214

Service Request Information

CONTACT Name Printzian, Arsilda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2024 11:30 AM
Department Phone
Location Email printziana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191078[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag 46WRNW2 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. 46WRNW2 Location CS Department Cart set of laptops

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 2C:EA:7F:1D:8B:14


Wireless NIC 74:D8:3E:17:89:69

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Feb 02, 2024 12:12 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Feb 02, 2024 12:12 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Jan 30, 2024 12:56 PM 
****This is an outgoing email****
Hi Arsilda,

I need some additional information regarding service request #82214

Description: About installation in laptop Dell 20191078[Edit Inv]

Was Juliette able to swap the laptop they were assigned with another checkout laptop?

-Jack Martinis, UCS Tech.
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Public
Jack Martinis Jan 25, 2024 01:32 PM 
Juliette came in today and showcased how the laptop was mad slow and how it would be difficult to use / run things in visual studio. I witnessed this, and there are a lot of user profiles loaded on, but it would take FOREVER to delete them all and I am not at liberty to keep the laptop, or give them permissions to delete accounts off the device. I am going to email Arsilda asking to swap this laptop out for one of the newer ones if available and I can take back several of the laptops from the CS checkout to reimage them because they probably have installs from pre 2020.
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Jack Martinis Jan 18, 2024 01:34 PM 
****outgoing****

Hello Juliette;

I have been informed that there is some software you want installed on the WOU laptop you are currently using. If there is a good time today to help you install stuff, let me know - I am in until 5pm today.

-Jack Martinis, UCS Tech.
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Mary Dycus Jan 18, 2024 11:35 AM 
Students Name: Juliette 
Students Email: jlloyd22@mail.wou.edu
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Mary Dycus Jan 18, 2024 11:33 AM 
****This is an email****
Hello,
She needs to install photoshop and she got the 
laptop.
It is better for the specialist to contact the 
student and schedule a time and help her to finish 
the installation.
Thank you
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Mary Dycus Jan 18, 2024 11:32 AM 
***THIS IS AN OUTGOING EMAIL***
Good morning Arsilda,

What is a good time for a tech to come and visit? 
And what software are you looking to have 
installed? Please let me know. 

Best,
Mary
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Mary Dycus Jan 18, 2024 11:30 AM 
****This is an email****
Hello,
Student Juliette needs to install a software in 
laptop Dell 20191078[Edit Inv] that she has borrowed from 
our devision. Since I don't have admin account for 
the laptop I am writing the case to help her with 
installation.
Thank you,
Arsilda Printzian
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