Service Request Ticket - # 82228

Service Request Ticket - # 82228

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Printzian, Arsilda	Date	Jan 19, 2024 04:18 PM
	Department		Phone
	Location		Email	printziana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Feb 20, 2024 01:34 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Feb 20, 2024 01:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Feb 20, 2024 01:34 PM	Arsilda said there hasn’t been any other issues sense we took a look. Going to close out ticket and if she has any more issues she will contact us.	Add Attachment
Brady Parksion	Feb 20, 2024 08:21 AM	**This is an outgoing email** Hi Arsilda, I need some additional information regarding service request #82228 Description: Computers running slow I would still like to schedule a date/time to take a look at these computers with you, so you can demonstrate the issue. We couldn't recreate the issue ourselves. Thanks, -Brady University Computing Solutions	Add Attachment Public
Jack Martinis	Jan 30, 2024 02:16 PM	We still have to coordinate a time where she can demonstrate this problem in person, she's been off campus recently.	Add Attachment
Jack Martinis	Jan 23, 2024 12:59 PM	She said I could come over tomorrow around 4pm and she would try to replicate these issues for me to see in person.	Add Attachment
Jack Martinis	Jan 23, 2024 10:35 AM	**This is an outgoing email** Hi Arsilda, I need some additional information regarding service request #82228 Description: Computers running slow I believe we would have to replicate this issue in person for us to see the problem - were the students that had success in doing this possibly putting the pictures in a different way? It sounds a little difficult for visual studio to pull files from our personal drives. If there is any availability this week or next to replicate the problem, we would be more than happy to look at and attempt to fix it. -Jack Martinis, UCS Tech.	Add Attachment Public
Brady Parksion	Jan 22, 2024 01:44 PM	**This is an outgoing email** Hi Arsilda, I need some additional information regarding service request #82228 Description: Computers running slow I can take a look at these computer tomorrow if there is a time frame for me to get in there. Let me know the availability of the room and I can take a look. Thanks, -Brady University Computing Solution	Add Attachment Public
Laurie McCoy	Jan 19, 2024 04:18 PM	**This is an email** Hello, Today, students encountered an issue on two lab computers with the codes 20220729 and 20220742, reporting difficulties uploading pictures from their personal :H drive to Visual Studio. I personally tested one student on a different computer, and they were able to perform the task without any issues. Other students working on various computers did not face similar problems. Could you please assist in checking the computers to identify and resolve the issue? Thank you.	Add Attachment