Service Request Ticket - # 82230

Service Request Ticket - # 82230

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Service Request Information

CONTACT	Name	Bales, Amanda	Date	Jan 19, 2024 04:40 PM
	Department	Business Services	Phone	89473
	Location		Email	balesa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171073 (opens in a new window)	Bldg/Room	WEL 180
	Service Tag	CSHHRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSHHRP2	Location	Amanda Bales, Mailroom Specialist
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:A8:74

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	chreha21@wou.edu	88925

Tracking

Entered by	Date	Memo
Charlee Hreha			Email Public
Entered by	Date	Memo
Charlee Hreha	Jan 26, 2024 10:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Charlee Hreha	Jan 26, 2024 10:20 AM	Task reassigned to Charlee Hreha.	Add Attachment
Charlee Hreha	Jan 26, 2024 10:20 AM	Set up Amanda's computer. Closing ticket.	Add Attachment
Charlee Hreha	Jan 26, 2024 09:40 AM	**This is an outgoing email** Hi Amanda, I'm so sorry to hear that! I hope everything is okay! We can add you as admin without you having to log in so you are good to go! We'll stop by asap and set everything up for you. Best, ~Charlee Hreha (UCS Support Tech)	Add Attachment Public
Charlee Hreha	Jan 26, 2024 09:37 AM	So.... last minute alteration. I actually need to leave for (probably) the day for a family emergency. You both are more than welcome to come in and do the swap if you'd like and I can just log in to the computer when I return on Monday or we can reschedule. Just let me know what you'd prefer! I"ll be checking my email today still. Amanda Bales	Add Attachment
Charlee Hreha	Jan 26, 2024 09:22 AM	**This is an outgoing email** Hi Amanda, Sounds great! We'll get that over to you at 11am! ~Charlee Hreha (UCS Support Tech)	Add Attachment Public
Charlee Hreha	Jan 26, 2024 09:20 AM	**This is an incoming email** Hi Charlee; I think Brady was planning on coming by 11ish today? But I"m flexible to whatever works for you all :-) Amanda Bales	Add Attachment
Charlee Hreha	Jan 26, 2024 09:16 AM	**This is an outgoing email** Hi Amanda, I need some additional information regarding service request #82230 Description: add NVME card to Amanda's computer Your computer is done and is ready to be picked up/dropped off! Is there a time today that you would be available for us to drop off your computer for you? We have techs available from 8am to 5pm today. ~Charlee Hreha (UCS Support Tech)	Add Attachment Public
Jack Martinis	Jan 25, 2024 11:58 AM	PC is done, just gotta' get it back to them.	Add Attachment
Brady Parksion	Jan 23, 2024 01:31 PM	**This is an outgoing email** Hi Amanda, I need some additional information regarding service request #82230 Description: add NVME card to Amanda's computer I received this request to put a NVMe in your computer. Are you available today for me to pick it up and get he process moving? -Brady University Computing Solution	Add Attachment Public
Joanie Kinnaman	Jan 19, 2024 04:40 PM	I put this on the shelf in hallway	Add Attachment