Task reassigned to Adam Logan.

Delivered PC to NS 216 and met with Beeb. Added Beeb as a local admin
user and had him log in. I placed the installers for Widesystem and
Nextimage5 R pro onto Beeb's desktop so that he can install and
activate the software once he gets the correct information for
activation including email, first / last name etc. Beeb said he would
contact the vendor directly to get this information.

****This is an outbound email****
Got it. I've downloaded the two software packages to the desktop. Both
packages require information such as email address, company contact
etc. I'm not sure who to put down so I am not able to complete the
installation as of yet.

If your department purchased the license Beeb my assumption would be
the contact info should be for whoever purchased the license or
manages licenses there. If UCS purchased it, I'm assuming Joannie can
give us direction.

Brady may have gotten a list of the software / programs it needed on it. I think all it needed really was the software to address the big printer. I don't think autodesk was a requirement. We will see when Beeb replies.

Installed all software assuming this machine is for NS 216. I was
unable to activate Autodesk Autocad 2022. Inventory for the computer
does not say which room it is actually for. First entry for this
computer references NS 113, but then the one after references NS 216.
Called Beeb a few times he was not available. Computer had the wrong
name, changed to proper WOU# with John's help. Button cell seems to
be dead as bios kept coming up with wrong time, poached a button cell
battery from a computer destined for PDR in ITC 002. Will try to
contact Beeb about this computer again tomorrow.  

Found it yesterday in one of the cubbys. Have downloaded most
installers to desktop.

Will do the actual installs and activation of licenses today.

will ask brady abt this

****This is an outgoing email****
Hi Beeb,

I need some additional information regarding service request #82247

Description: computer having issues loading properly 

We have just gotten the request for the NVME drive and it is ready to be cloned / installed. If you have any good times this week, or maybe next, we would be happy to schedule a time to get everything swapped over.

-Jack Martinis, UCS Tech.

Status changed from (1) Pending to (3) Order in Process

****This is an outgoing email****
Hi Beeb,

I need some additional information regarding service request #82247

Description: computer having issues loading properly 

Have you given any further thought in purchasing an NVME for this computer 20181430? 

-Jack Martinis, UCS Tech.

Going to have to talk to Joanie and see if it’s possible for us to 
charge them instead of them putting a purchase request in for an 
NVMe. Once that’s done we can begin the process of getting this 
computer back up and running.

Status changed from (2) Scheduled to (1) Pending

****This is an email****
Hi Brady,

I found the program info for what is needed on that machine.

Let me know if you need anything else.

Best,

Beeb

****This is an outgoing email****
Hi Beeb,

I need some additional information regarding service request 
#82247

Description: computer having issues loading properly **scheduled 
for 2/2 @ 2/2:30

Do you know if this computer had any specific software it needed. 
I don’t want to fully reimage it without knowing what im looking at 
as far as licenses and things like that.

Thanks,

-Brady

University Computing solutions

****This is an outgoing email****
Hi Beeb,

No worries at all! I went ahead and took it back to 
UCS. We'll take a closer look at it and update you 
with what we find, and we'll make sure the software 
gets transferred over!

Hope you have a great weekend,

~Charlee

****This is an outgoing email****
Hi Beeb,

I took a look at W20181430 and tried some 
troubleshooting but couldn't get it fixed today. I 
will see if I can get you a solution by the end of 
the day, but it might require a reimaging of the 
computer.

Best,
Charlee

Task reassigned to Charlee Hreha.

****This is an incoming email****

Hi Charlee,  

I will be here all day as well so any time that 
works for you.

Thanks!

Best,

Beeb

date wrong then not, computer not talking to screen, 
lagging