Service Request Ticket - # 82249

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2024 02:19 PM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230264[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple Macbook Pro
Serial No. L9Y2423Y6H Location Dianice Torrado

CPU Unknown


OS Unknown Software

Wireless NIC 60:3E:5F:79:EA:C9


Bluetooth NIC 60:3E:5F:86:9B:44


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact lmccoy21@wou.edu 88925

Tracking

Entered by Date Memo
Laurie McCoy
Email

Public

Entered by Date Memo
Laurie McCoy Feb 01, 2024 04:41 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Laurie McCoy Feb 01, 2024 04:41 PM
Task reassigned to Laurie McCoy.
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Laurie McCoy Feb 01, 2024 04:23 PM
She came to pick up her equipment
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Tony Benedetti White Feb 01, 2024 11:58 AM
check with Volkmann regarding what they did to 
prevent ransomware from spreading if user has 
trouble logging in.
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Mary Dycus Feb 01, 2024 10:51 AM
****This is an email****
Hello Richard

I will be available tomorrow after 4pm (I will be 
on campus for the New Employee Orientation 9am to 
4pm)
Right after I finish, I will pick up the 
equipment.

Thank you.
Sincerely, 
Dianice Torrado she/her/ella
Bilingual Project Specialist CCR&R TA
Hablo Espanol
The Research Institute | Western Oregon University
torradorIm osadod@mail.wou.edu
503-751-4129
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Jack Martinis Jan 31, 2024 04:53 PM
****outgoing****

Hello Dianice!

Your setup is all ready to be delivered and set up, what are some good times to schedule this with you?

-Jack Martinis, UCS Tech.
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Andrew Zhen Jan 31, 2024 04:36 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen Jan 31, 2024 04:36 PM
Image complete only needs schedule and delivery
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Mary Dycus Jan 31, 2024 10:42 AM
****This is an email****
GM UCS Service Request:

I will be there after the NEO Orientation.  Please 
can you guide me, Where I should park?
FYI: I will be in the library. 
 
Sincerely, 
Dianice Torrado she/her/ella
Bilingual Project Specialist CCR&R TA
Hablo Espanol
The Research Institute | Western Oregon University
torradorosadod@mail.wou.edu
503-751-4129
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Mary Dycus Jan 31, 2024 09:47 AM
****This is an email****
I have no idea. UCS tried to come over on Monday to 
drop it off....
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Mary Dycus Jan 31, 2024 09:47 AM
***THIS IS AN OUTGOING EMAIL***
Good morning Hannah, 

Looks like Dianice is looking to pick up a 
computer. Is that correct? Do you know if she 
already has a service request in? If not we would 
need to get that in order to get the device ready 
for pick up. Please let me know. 

Best,
Mary 
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Mary Dycus Jan 31, 2024 09:47 AM
****This is an email****
Hello UCS,
How can we connect Dianice with her computer while 
she is here on campus tomorrow.
Thank you
Hannah
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Mary Dycus Jan 31, 2024 09:47 AM
****This is an email****
GM Ikaika & Hannah:

I just want to tell you that tomorrow I will be on 
campus for NEO from 9am to 4pm. I want to check 
the time and place where I should pick up the 
equipment.

 Would it be convenient for you to do it around 
8am or would you prefer to do it when the 
orientation  finishes at 4pm? 

Just to know what time I leave my home in the 
morning and where I should park.

Have a nice day.
Sincerely, 
Dianice Torrado she/her/ella
Bilingual Project Specialist CCR&R TA
Hablo Espanol
The Research Institute | Western Oregon University
torradorosadod@mail.wou.edu
503-751-4129
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Tony Benedetti White Jan 29, 2024 08:44 AM
starting image, on image station 4
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John Rushing Jan 26, 2024 03:14 PM
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Jan 22, 2024 02:19 PM
laptop: 20230264[Edit Inv]   
dock: 20230053[Edit Inv]
monitors:  20230137[Edit Inv] & 20230138[Edit Inv]
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